HP MFP Sending Software 4.0 to 4.20 manual Understanding critical error notifications

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Understanding critical error notifications

Select the Notify administrator of critical error check box on the General tab of the HP MFP DSS Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: HP MFP Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The HP MFP Digital Sending Software server [server TCP/ IP] incurred a critical error [error message]. This error might require administrative action.”

Table 4-2 Critical error messages lists some of the critical-error messages that might be sent.

Table 4-2Critical error messages

Error Message

Suggested Actions

 

 

Insufficient disk space to allow job

Check available disk space on the HP DSS server. In some

 

high-usage environments where numerous devices are

 

configured in HP DSS, several gigabytes of free disk space

 

might be required during peak usage periods. An HP DSS

 

server cannot support more than 250 MFPs or digital

 

senders.

 

 

Firmware has not been upgraded on device

This message should be seen only when older MFPs are

 

managed by HP DSS. Remove the device from the

 

configuration and add it back again. Select Apply to re-

 

initiate the firmware download.

 

 

A notification message was not printed on the [device TCP/

Verify that HP DSS can communicate with the device that is

IP] printer

indicated in the message.

 

 

Address Book checking terminated with a severe corruption

Call HP Support or an authorized service provider. The

indication

Address Book might need to be rebuilt.

 

 

The SMTP server didn't accept the e-mail message because

Reduce the e-mail size limit in HP DSS to a number less

it was too big

than the limit that is configured at the SMTP server.

 

 

A disk file was not downloaded to the [device IP] printer

Remove the device (indicated by the TCP/IP address) and

 

add the device back again to HP DSS.

 

 

Troubleshooting tools

ENWW

Understanding critical error notifications

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Contents HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Administration tool LDP.EXE Console with ADSIEDIT.MSC Determining access rightsDetermining the search root 105 Troubleshooting toolsInstallation and removal AppendixHP Digital Sending Software IntroductionPurpose and scope Software description Technology overview Embedded e-mail Dsmp Function Detail Compatibility Software capabilitiesFunctions available through HP DSS 1Functions available through HP DSSFax Function Detail AuthenticationControl-panel features HP MFP Digital Sending Software Configuration UtilityRemote Configuration Utility Authentication Mail capabilitiesSecure e-mail Fax capabilities Send-to-folder capabilitiesSend-to-workflow capabilities HP DSS components 2HP DSS network requirementsComponent Licensing Windows interfaceSeats Part Number Hewlett-Packard limited warranty statement Node LockingLicenses from prior versions HP software license terms License grantOwnership Part KEY Code Software description Software features Source Description Using Internet supportFinding documentation and other supporting information 1Sources of informationUnderstanding support tools 2Support toolsTool Purpose Using the e-mail feature Using the e-mail feature Email tab Configuring the e-mail featureExchange Mail servers that function as Smtp gatewaysLotus Domino Notes Verifying the Smtp gatewaySendmail QmailSecondary e-mail Using the secondary e-mail featureConfiguring secondary e-mail Using HP DSS to send secure e-mail5The Secondary Email tab To configure secondary e-mailLAN fax Using the fax featureInternet fax Windows 2000/XP faxLANFax LAN Fax notification TimeoutConfiguring the fax feature Configuring LAN fax notificationFax tab To configure LAN fax8Configuring Internet fax Software features To configure Internet faxTo configure Windows 2000/XP fax To configure Analog embedded fax Using the send-to-folder featureUsing HP DSS to send a document to a folder Send-to-folder FeatureChanging the settings Configuring the send-to-folder feature11 The Folders tab To configure the send-to-folder feature Configuring the send-to-workflow feature Using the send-to-workflow feature12 The Workflows tab Configuring a workflow menu Configuring a workflow groupTo create a workflow form for a folder destination Configuring a workflow form15 Add Prompts dialog box Software features Format Attributes 3Response format optionsSend to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Bind method Description Can be used by Using authentication4Authentication bind methods Ldap bind methodsWindows Active Directory authentication method Methods of authenticationDetermining the Ldap server bind method for Windows Windows AuthenticationNovell authentication methods Ldap authentication Novell NDS configurationNovell Bindery configuration Ldap authentication 23The Authentication tab Configuring AuthenticationTo configure the Ldap server Ldap ConfigurationDetermining the Ldap server hostname or TCP/IP address Troubleshooting authentication\ telnet 15.63.55.144 Determining the search rootDetermining access rights Determining the correct Ldap attributes To determine Ldap attributes using LDP.EXEOnly one name appears in the Address Book Other authentication configuration issuesFirst name, last name out of order Ldap performance with dynamic Ldap addressingClearing addresses Using address booksEffect of authentication on address book availability Adding addressesPersonal distribution list Types of address booksPrivate PersonalPublic distribution list Using the Address Book ManagerGuest Global Replicated LDAP/ABMImporting addresses into the ABM Configuring address booksEffect at the control panel Configuring Ldap directory replication6Address book synchronization Method DescriptionTo set up automatic replication of the Ldap address book Configuring personal address booksConfiguring individual devices Configuring DSS address booksTo add a new device Icon Description Configuring a deviceMFP list 7MFP list iconsSoftware features Send to Email tab 27Send to Email tab in the Configure MFPs windowTo enable send to e-mail directly from the MFP To enable send to e-mail by using HP DSS28Advanced E-mail Settings dialog box Advanced e-mail settingsSend to Fax tab Configuring the HP DSS send-to-fax feature Option Action Configuring the MFP analog send-to-fax feature8MFP modem settings Addressing tabSoftware features Select Active Directory Defaults Advanced addressing settings Software features Log tab Document Size Document Type Preferences tabProperties tab 34Properties tab in the Configure Mfps windowSoftware features Troubleshooting tools To view the activity log Using the Activity Log in the Configuration UtilityUsing the log for an individual device 1Device log eventsEvent Description Action to take Running Understanding critical error notifications 2Critical error messagesError Message Suggested Actions Troubleshooting tools Installation and removal Network operating systems Requirements for installing HP DSSSystem requirements Supported platformsMFP firmware requirements Client operating systems for the Address Book Manager onlyNovell NetWare support HP DSS CD contents PortsUpgrading from previous versions of HP DSS Uninstalling HP DSS Installation and removal Appendix Workflow image file settings 1Effects of the file settingsImage processing Mail file settings 2Document type settingsDocument type Description Accpcc Supported third-party fax programsTopcall Appendix Gateways FaxMessages Page Hewlett-Packard Development Company, L.P