HP MFP Sending Software 4.0 to 4.20 manual Understanding critical error notifications

Understanding critical error notifications

Select the Notify administrator of critical error check box on the General tab of the HP MFP DSS Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: HP MFP Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The HP MFP Digital Sending Software server [server TCP/ IP] incurred a critical error [error message]. This error might require administrative action.”

Table 4-2 Critical error messages lists some of the critical-error messages that might be sent.

Table 4-2Critical error messages

Error Message	Suggested Actions
Insufficient disk space to allow job	Check available disk space on the HP DSS server. In some
	high-usage environments where numerous devices are
	configured in HP DSS, several gigabytes of free disk space
	might be required during peak usage periods. An HP DSS
	server cannot support more than 250 MFPs or digital
	senders.
Firmware has not been upgraded on device	This message should be seen only when older MFPs are
	managed by HP DSS. Remove the device from the
	configuration and add it back again. Select Apply to re-
	initiate the firmware download.
A notification message was not printed on the [device TCP/	Verify that HP DSS can communicate with the device that is
IP] printer	indicated in the message.
Address Book checking terminated with a severe corruption	Call HP Support or an authorized service provider. The
indication	Address Book might need to be rebuilt.
The SMTP server didn't accept the e-mail message because	Reduce the e-mail size limit in HP DSS to a number less
it was too big	than the limit that is configured at the SMTP server.
A disk file was not downloaded to the [device IP] printer	Remove the device (indicated by the TCP/IP address) and
	add the device back again to HP DSS.

Troubleshooting tools

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