HP MFP Sending Software 4.0 to 4.20 manual Running

Troubleshooting tools

Table 4-1Device log events (continued)

Event	Description	Action to take
E-mail Protocol Error	An e-mail message could not be sent	● Verify that the e-mail server is
E-mail Communication Error	because of network or server problems.	running.
		● Test the e-mail settings on the
E-mail Server Unavailable Error
		Email tab of the HP MFP DSS
		Configuration Utility.
		● Verify that the correct From
		address is being used in the
		e-mail.
		● Restart the HP DSS service.
		● Check the SMTP server logs for
		errors.
		If the problem persists, contact an
		HP-authorized service representative.
Job Tracking Failure	An error occurred while retrying a	● Check to see if any disk errors
	previously uncompleted job because of	have occurred.
	a Job Recovery Failure.	● Verify that the disk that contains
		the HP DSS service is not full.
		● Restart the HP DSS service.
		If the problem persists, contact an
		HP-authorized service representative.
Startup Failure	A digital-sending subsystem did not	● Restart the HP DSS service.
	start successfully.	● Verify that the HP DSS server has
		enough memory and disk space.
		● Check the Windows event log for
		disk errors.
		● Check the security settings of the
		temporary files folder. (The
		temporary files folder is shown on
		the HP MFP DSS Configuration
		Utility Preferences tab.)
		● Reinstall the HP DSS program.
		● Verify that the latest version of the
		HP DSS service is installed. (See
		http://www.hp.com/ support/dss) If
		the latest version is not installed,
		upgrade to the latest version.
		If the problem persists, contact an
		HP-authorized service representative.

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