Troubleshooting, Problem Solution | ATEN Technology KM0832 manual

KM0832 User Manual

Troubleshooting

General

Problem	Solution

I can’t use the KA9220 or	The KM0832 does not support these two console
KA9270 Console Modules	modules. Instead, use the KA9222, KA9272, and
with the KM0832.	KA9233 Console Modules with the KM0832.

The console monitor does	Verify that all cables are securely connected and in good
not display and there is no	condition, including those of the console modules, KVM
response to keyboard and	adapter cables, and Cat 5 cable.
mouse input.	Note: We strongly recommend that you use Cat 5
	Note: We strongly recommend that you use Cat 5
	shielded twisted pair (STP) cable.

	Upgrade the firmware for the KVM adapter cables.

I can’t use the KA9222 and	1. Verify that the username and password are correct. If
KA9272 Console Modules	after verifying that the username and password are
to login to the KM0832.	correct you still cannot login, then follow Step 2.
	2. Upgrade the firmware version of the console modules.

I can’t use an Ethernet hub	Although Cat 5 cable is used to connect the console
to connect the console	modules and KVM adapter cables to the KM0832, it does
modules and KVM adapter	not support the Ethernet protocol; thus, you cannot use
cables to the KM0832.	an Ethernet hub to connect them.

The password for the	See “Restoring Original Factory Default Settings” on
default super administrator	page 112.
account needs to be reset.

I upgrading the firmware,	See “Upgrade Failed” on page 67.
but some of the modules
were not upgraded
successfully.

The firmware upgrade	See “Firmware Upgrade Recovery” on page 67.
process was prematurely
aborted and now some of
the modules are
inoperable.

114

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ATEN Technology KM0832 user manual Troubleshooting, Problem Solution

Contents

Console 32 Port Matrix KVM Switch KM0832 FCC Information User Notice Safety Instructions GeneralPage Rack Mounting Package Contents Contents Administrator Utility Keyboard Emulation OSD OperationHotkey Operation Appendix Index About This Manual Overview Conventions This manual uses the following conventions Technical Support Altusen InformationGetting Help Product Information This Page Intentionally Left Blank Introduction Overview Features Benefits Computers System RequirementsConsoles Function Model Number Operating Systems CablesFunction Type User Port LEDs KM0832 Front ViewKVM Port LEDs Color Condition Indication User Port 1 Switch System Reset ButtonUser Port 1 Maintenance Port KM0832 Rear View User Port KVM Ports This Page Intentionally Left Blank Installation Stacking and Rack Mounting Before you BeginStacking Rack Mounting-Split Page Rack Mounting-Front Rack Mounting-Rear Single Stage Installation Single Stage Installation Diagram Multilevel Installations Expansion Type Brand CascadingProtocol Interface Cascading Name Installation Protocol Interface Cascade Diagram Daisy Chaining Page Daisy Chain Installation Diagram Network Installation Topology Considerations Hot Plugging Powering Off and RestartingBasic Operations Port Selection This Page Intentionally Left Blank Administrator Utility Setting the IP Address Logging KM0832 Administrator Utility Menus Menu Item Description Icons Icon Description Port Status Column Description Naming Stations Setting the Webpage Session Timeout Network Configuration Port Settings IP Address System Event Reports Setting the Date and Time Page Group Management Adding Groups Modifying Groups Deleting Groups User Management Adding Users See Cascaded Installations, Permissions User Administrator Super Administrator Utility Modifying User Accounts Deleting User Accounts Port Management Managing Port Access Accessing PortsButton Description Page Box Name Description Page Cascaded Installations Configuring Port Settings Field Description Setting the OSD View Set Port ID View ModeChoice Meaning Display Duration Setting FunctionSet Scan Configuring OSD User Settings Change Search Firmware Upgrade Before You Begin Performing the Upgrade Select or deselect Check Firmware Version Upgrade Failed Firmware Upgrade Recovery Backup and Restore Settings Action Description Administrator Utility Viewing and Ending User Sessions Administrator Utility Viewing and Clearing the Log File Click OK. The System Log Webpage appears Viewing System Information Viewing Help Logging Out This Page Intentionally Left Blank OSD Operation OSD Overview F1 Help SET Heading Explanation OSD Main Screen HeadingsOSD Navigation Type Cascaded Protocol Interface Installations Port ID Numbering OSD Functions F1 Help To add a shortcut View ModeSET Personal View To delete a shortcut SET Port ID SET Scan Command PasswordTimeout Change Default Idle TimeoutRestore User SET Beeper Create Group Group AccessSetting Modify Group To change a users User Type To change a users account passwordTo change a users group membership User Access To set the Group Access Type To grant port access to a groupTo revoke group access for a port To set the User Access Type To grant port access to a userTo revoke user access for a port To set the port language To edit a port noteTo set the port operating system Station Note Restore PortCreate Delete To set the Http port To enable dynamic IP addressing with a Dhcp serverTo manually configure the IP settings To set the Https port Broadcast F5 SCH F7 Scan F8 Lout Invoking Hotkey Mode Hotkey Port Control Selecting the Active Port Setting the Scan Interval Auto Scanning Invoking Auto Scan Hotkey Beeper Control Hotkey Summary Table 104 Keyboard Emulation Mac Keyboard Sun Keyboard PC Keyboard Sun Keyboard Specifications Function KM0832 Factory Default Settings Setting Default KA9222 PS/2 Console Module Additional Installation DiagramsKA9233 PS/2-USB Console Module KA9272 USB Console Module KM0832 to KVM Adapter Cable Connection KA9170 USB KVM Adapter Cable Restoring Original Factory Default Settings 113 Troubleshooting Problem Solution Sun Systems Limited Warranty Index 118 OSD Station positions, switching 121