Avaya 4400, 6400 manual Hold, Park & Transfer, Holding Calls, Parking Calls, To display held calls

Models: 6400 4400

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Hold, Park & Transfer

Holding Calls

Any held calls will ring on your phone. An H on your display indicates that you have a held call.

To display held calls:

1.Press Menu twice.

2.Press HC&P (held, conference and parked).

3.The above Helds indicates that there are held calls. Press Helds.

4.If you have several held calls you can press and Next/Prev to display details of the different held calls.

To clear a held call: Press Drop.

To reconnect a held call: Press Pickup.

Parking Calls

You can park a call or several calls. You are then free to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension.

Note

The system only allows calls to be parked for a short while before reconnecting them, the default setting is 5 minutes.

When you park a call, it is given number based on your extension number followed by 0. If you now park another call, it is given your extension number followed by 1. If you inform another extension of the number given to a parked call, they can then unpark that call (see below).

4406D+ and TransTalk MDW 9040 users can use the short code or a programmed button for this operation.

To park a call:

Press the programmed CPark DSS key. Alternatively:

1. During a call, press Menu.

2.Press and Next/Prev to search and then press CPark. The caller is parked and your phone displays a P as a reminder.

or

1.During a call, press Menu twice.

2.Press Func and then press CPark. The caller is parked and P is displayed.

4400 and 6400 Series User Guide

Page 11

IP Office 3.2

15-601074 Issue 11a (30th June 2006)

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Avaya 4400, 6400 manual Hold, Park & Transfer, Holding Calls, Parking Calls, To display held calls, To park a call