Troubleshooting and Maintenance, Error Messages | Brother T74, T76

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Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.

ERROR MESAGE	CAUSE	ACTION

CHECK PAPER	The paper is jammed in the machine.	See “Clearing Jams” on page 67 .

CHECK PAPER	The FAX/MFC is out of paper or	Refill the paper or remove the paper
PRESS START KEY	paper is not properly loaded in the	and load it again and then press
	multipurpose sheet feeder.	Start.

CLEAN UP	The scanner is dirty.	See “Regular Maintenance” on
SCANNER		page 70.

COMM.ERROR	A poor quality phone line resulted	Try the call again.
	in a communications error.

CONNECTION FAIL	You have requested a polling call	Verify the other parties polling
	from another party, but the other fax	setup.
	machine is not in Poll Waiting mode.

DISCONNECTED	The other party has disconnected	Try calling the other party.
	during a call or fax.

DOCUMENT JAM	The documents were not inserted or	See “Clearing Jams” on page 67 .
	fed properly, or were too long.

MACHINE ERROR	There is a mechanical problem.	Cut the power off. Then contact
XX		your Brother dealer for service.

NO RESPONSE/	The number you called does not	Check the number and call again.
BUSY	answer or is busy. You may also
	have reached a number not
	connected to a fax.

NOT ASSIGNED	You’ve tried accessing a One	See “Setup Quick Dial Numbers
	Touch or Speed Dial location with	for Easy Dialling” on page 18 for
	no number assigned to it.	information about storing One
		Touch or Speed Dial numbers.

PRINTER FAULT	The print head has overheated.	Unplug the machine and wait 30
		minutes for it to cool.

SCANNER ERROR	Scanner needs cleaning.	Clean the white tape and the glass
		strip under the tape. See “Regular
		Maintenance” on page 70 . If you
		still get a scanner error, contact
		Brother dealer for service.

TOP COVER OPEN	The top cover is not completely	Close the top cover.
	closed.

66Chapter 12

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Brother T74, T76 owner manual Troubleshooting and Maintenance, Error Messages, Start

Contents

FAX-T74 FAX-T76 Using This Manual Symbols Used In This ManualFinding Information Function Mode User-Friendly ProgrammingAlternating Displays Copy Press Copy Approval Information Table of Contents Troubleshooting and Maintenance SpecificationsPolling Remote Fax Options FAX-T74 Preparation and Simple Use Guide Simple steps to prepare and use the machine Remove Ribbon Protection Sheet Acceptable Paper Enter Yearxx Enter MonthxxEnter Dayxx Enter Timexxxx FAX only FAX/TELManual Tadanswer Mach Advice for Preparation and Simple Use Guide Receiving Messages while outgoing Only for FAX-T76 This fax must be earthed using a 3-pin plug Memory StorageSee Dialling a Number on When you enter your name, see Entering Text on See Set station ID, in Preparation and Simple Use Guide on Making a Copy If you are installing the machine to work with a Pabx Multi-Line Connections PABXs Extension Master Socket Connections Outgoing Message OGM of External TAD Sequence of External TAD Reception ExternalExtension TelephoneTelephone Control Panel Overview Resolution Left Arrow Right Arrow VolumeStop Mode FAX-T76 Speaker Phone Erase Play/RecordMIC Microphone Setup Custom SettingsVolume Settings Pabx and Transfer Setup Quick Dial Numbers for Easy Dialling Setting the Clock ChangeSetting Pabx Storing One Touch Dial Numbers You can use the chart of Entering Text on Storing Speed Dial NumbersSPEED-DIAL? # Enter & SET Changing One Touch and Speed Dial Numbers Change 2.QUIT Scanning Adjustment Sending a FaxSending Operation Contrast Dialling a Number Automatic TransmissionOne Touch Dialling Speed Dialling Redial Redial/Pause Press Redial/Pause Answer Mode Settings Select Answer ModeAnswer Mode Receiving a Fax Setting the Ring Delay Setting the F/T Ring TimeTo select or change your Answer Mode FAX only FAX/TEL Tadanswer Mach Manual Chapter Receiving a Fax Fax DetectPrinting a Reduced Incoming Document Reduction If the Memory Reception switch is on at this time… If the Memory Reception switch is OFF at this time…Reception into Memory Printing a Fax from Memory Only for FAX-T74 Making Copies Copy FunctionsMaking a Single Copy ELG/RDC100% Telephone Making a CallOn Hook Dialling Pause FAX/TEL Mode Answering a CallAnswering Calls with the Speakerphone Only for FAX-T76 Mute Setting Reports Printing ReportsTypes of Reports Transmission Report Journal Period Advanced Sending Advanced OperationsElectronic Cover Cover Page for Next Fax Only Using a Printed Cover Always Send Cover Overseas Mode Composing Your Own Comments Memory Transmission Call Reservation Delayed Transmission Timer BroadcastingPrint Sample Call Back Message Setting Number Groups for Broadcasting Next-Fax ReservationMenu/Set. See Entering Text on Be marked in the column of GROUP. See Printing Reports on Cancelling a Scheduled Job Interrupting Timer and Polled Transmit JobsMultiple Resolution Transmission Displays no JOB Waiting For F/T Fax/Tel Mode Only Advanced ReceivingOperation from an External or Extension Telephone Remote Call Transfer Telephone Services Changing Remote CodesCaller ID Caller IDentification To change Remote Codes Advantages of Caller ID Set the Caller ID to onHow Does the Caller ID Work? To Activate Certain Network Services When Using Call Reply Selecting a Caller ID from the Memory for Call ReplyDialing Telephone Setting the machine to work with BT Call Sign BT Call Sign For U.K. OnlyCall Reply to DDI numbers via Caller ID Clearing the Caller ID Stored in Memory Only for FAX-T76 Setup for Polling Receive Setup for Polling Receive with Secure CodePolling Polling Receive Setup Delayed Polling Receive Polled Transmit Polled Transmit Jobs on Setup for Polling Transmit with Secure Code Pollingstandard Select & SET Setting Fax Storage Remote Fax Options FAX-T74Fax Forwarding Remote Retrieval Changing the Remote Access Code Long beep-Fax messagesNo long beep-no messages Remote Commands Change Answer ModeRetrieve FAX Check the receiving status Retrieving the Memory Status List Retrieving Fax Messages Changing the Fax Forwarding Number # # Message Manager Mode Flexible Memory Settings Message StoreSetting Up Message Manager Message Manager’s Outgoing Message TAD Message on Setting the Message Store Recording the Message Manager’s Outgoing MessageListening the Outgoing Message OGM Erasing the Outgoing Message OGM Activating Message Manager Mode Message IndicatorWhat Happens When the Memory Is Full Playing Voice Messages Backup Printing Option Printing a Fax MessageErasing Messages To erase voice messages individually Setting the Maximum Time for Incoming Messages Setting the Toll SaverRing Delay on ICM Recording Monitor Fax Forwarding/Paging Recording the Paging Outgoing Message OGMProgramming the Paging Number Using the Remote Access Code Remote Control Commands FAX FWD no See Changing the Fax ForwardingOr stored fax messages. See Retrieving the Memory Status List on page 64 . Also see Retrieving Fax Messages on Document or Voice messages. If yes, you will hear one long Changing the Fax Forwarding Number Troubleshooting and Maintenance Error MessagesStart Clearing Jams Document JamPaper Jam Top Cover Chapter Change TONE/PULSE setting See Setting the Dialling Mode Difficulty with OperationSending Faxes Tone/Pulse on Regular Maintenance Cleaning the ScannerHandling Incoming Calls White Tape Glass Strip Cleaning the Print Head Changing the RibbonPrint Head Blue Gear Used Ribbon White Gear Cartridge White Gear New Ribbon White Spool Chapter Important Safety Instructions Important Information Chapter Specifications Speciﬁcations Function Selection Table Function Description Factory Set ChapterPBX Cancel JOB Setup TAD FAX-T76 Only Remote FAX OPT FAX-T74 Only Special characters and symbols Entering TextInserting spaces Making corrections ECM Error Correction Mode About Fax MachinesFax Tones and Handshake Glossary PhonePage Appendix Index 17, 18 TAD Message Accesssory List Change Remote Access CodeUsing Remote Access Code Remote Commands Manufacturer Authorised Representative Products descriptionType Model Name UK/IRE/GNE