Compaq V300, E500S manual Solving Compact Disc and DVD-ROM Problems

Table 2-10

Solving Compact Disc and DVD-ROM Problems

Problem	Possible Cause	Solution
Drive cannot read a	Disc is not properly	Open the loading tray,
disc	seated in the drive.	insert the disc, then close
		the tray.

Disc is loaded in the loading tray upside down.

Open the loading tray, turn over the disc (label facing up), then close the tray.

	Disc has a scratch	Insert a different disc.
	on its surface.
CD-ROM drive or	Drive is not	If you are running a
DVD-ROM drive is	connected properly.	version of Windows that
not detected by the		was preinstalled by
computer.		Compaq, remove the
		drive from the MultiBay
		and reinsert it.
		If you are running a
		version of Windows that
		was not preinstalled by
		Compaq, turn off the
		computer. Then remove
		the drive from the
		MultiBay and reinsert it.

2-22Troubleshooting