Table 2-15 continued

Problem

Possible Cause

Solution

Modem does not

The service or site

connect at highest

called does not

speed (continued).

support 56K or

 

supports an

 

incompatible 56K

 

implementation.

An internal modem supports K56flex.

To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at:

 

 

www.compaq.com

 

 

There is noise on the

The 56K protocol of an

 

 

telephone line.

internal modem will fall

 

 

 

back to lower speeds if

 

 

 

the telephone line is too

 

 

 

noisy for a high-speed

 

 

 

connection.

 

 

 

Try using another

 

 

 

telephone line.

 

 

 

 

 

 

 

Change the Hang-up

 

 

 

Delay S Register:

 

 

 

1. Select Start!

 

 

 

Programs

 

 

 

!Accessories!

 

 

 

HyperTerminal.

 

 

 

2. Go to Command

 

 

 

Mode, type

 

 

 

ATS10=150, then

 

 

 

press Enter.

 

 

 

NOTE: This command

 

 

 

causes the modem to

 

 

 

take longer to disconnect

 

 

 

even if there is no noise

 

 

 

on the line.

 

 

 

 

 

 

The telephone line

The 56K protocol requires

 

 

does not support

that the telephone line

 

 

56K implementation.

contain no more than one

 

 

 

analog-to-digital

 

 

 

conversion.

 

 

 

Try connecting from an

 

 

 

alternate site.

 

 

 

 

 

2-32Troubleshooting

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Image 68
Compaq V300, E500S manual ATS10=150, then