Compaq E500S, V300 manual Problem Possible Cause Solution

Table 2-15 continued

Problem	Possible Cause	Solution
No dial tone	The modem is not	Verify the modem and
(continued)	responding to	computer are connected:
	commands from the	1. Select Start !
	computer keyboard.
		Programs !
		Accessories !
		HyperTerminal, then
		go to Terminal Mode.
		2. Type AT and press
		the Enter key. If the
		modem displays OK,
		the modem and
		computer are working
		together. If the
		modem displays
		ERROR, or does not
		respond, restart the
		computer and repeat
		step 1.
		3. Type ATDT and listen
		for dial tone.
		4. Type ATH0 to hang
		up.
Modem does	Line conditions in	Have your telephone line
not connect at	your area or in the	checked by your local
highest speed.	area you are calling	telephone service
	may not support	provider.
	the highest
		Try dialing an alternate
	connect speeds.
		telephone number for the
		service you are using.
	Another device on	Hang up an extension
	your telephone line	telephone and disconnect
	may be causing	any other devices that
	interference.	may be using the same
		telephone line, then
		redial.
		Continued

Troubleshooting 2-31