Compaq E500S, V300 Table 2-1 Warning Messages

Troubleshooting 2-5

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM

Part Number: 128679-006 File name: Ch02

If you receive one of the error messages listed below, follow the

recommended action.

Table 2-1Warning Messages

Message Description Recommended Action

CMOS checksum

invalid, run SCU CMOS RAM

information has

been corrupted.

Run Computer Setup

(Section 2.5) to reinitialize

CMOS-RAM.

CMOS failure, run

SCU CMOS RAM has

lost power. Run Computer Setup

(Section 2.5) to reinitialize

CMOS-RAM.

Diskette controller

error The diskette

drive controller

failed to respond

to the recalibrate

command.

If there is no diskette drive

in the system, run Computer

Setup (Section 2.5) to

properly configure the

CMOS-RAM to show no

diskette drive present. If the

problem persists, or if a

diskette drive is present,

complete these steps until

the problems are solved:

1. Check diskette drive

connections.

2. Replace diskette drive.

3. Replace system board.

Diskette track 0 failed The diskette

drive cannot

read track 0 of

the diskette in

the drive.

Try another diskette. If the

problem persists, you may

need to replace the diskette

drive.

Hard disk controller

error The hard drive

controller failed

to respond to the

reset command.

Check the drive parameters.

Turn off the system and

check all related

connections.

Keyboard controller

failure The keyboard

failed the self-

test command.

Replace the system board.

Continued

Contents

Main Notice 2000 Compaq Computer Corporation. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500, E500S, and Armada V300 Series of Personal Computers C USING THIS GUIDE PRODUCT DESCRIPTION T ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PRELIMINARIES REMOVAL AND REPLACEMENT PROCEDURES S CONNECTOR PIN ASSIGNMENTS................................................................A-1 POWER CORD SET REQUIREMENTS preface USING THIS GUIDE Symbols ! Technician Notes ! Serial Number Locating Additional Information chapter 1 PRODUCT DESCRIPTION 1.1 Models and Features Models Key Description Options Table 1-2 Compaq Armada E500 Computer Models Page Page Page Page Page Key Description Options Table 1-4 Compaq Armada V300 Computer Models Table 1-4 Features Page 1.2 Intelligent Manageability Accessing the Web Agent Asset Management Fault Management Fault Management Alerts Security Management Configuration Management Managing Power Accessing Power Management Power Management Levels Page Table 1-5 Display and Left Side Components Page Table 1-6 Right Side Components Page Table 1-7 Rear Components Page Table 1-8 Keyboard Components Page Table 1-9 Keyboard Components (continued) Figure 1-7. Bottom Components Table 1-10 Bottom Components Item Component Function 1.4 Design Overview chapter 2 T 2.1 Preliminary Steps Setup. A low battery condition could initiate Hibernation and interrupt the test. 2.2 Clearing Passwords 2.3 Power-On Self-Test (POST) 2.4 POST Error Messages produce WARNING messages. If you receive one of the error messages listed below, follow the recommended action. Table 2-1 Warning Messages Message Description Recommended Action Table 2-1 Message Description Recommended Action Table 2-2 Fatal Error Messages Message Description Beep code Table 2-3 Fatal Error Beep Codes Beep Code Beep Sequence Description Recommended Action NOTE: 2.5 Compaq Utilities Selecting Computer Setup or Compaq Diagnostics for Windows Using Computer Setup File Menu Begin here To do this Security Menu Begin here To do this Advanced Menu Begin here To do this Using Compaq Diagnostics for Windows Page Table 2-6 Power Table 2-7 Security 2.6 Troubleshooting Without Diagnostics Before Replacing Parts Obtaining Update Information with Info Messenger Table 2-8 Solving Audio Problems Table 2-8 Table 2-9 Solving Battery/Battery Gauge Problems Table 2-9 Table 2-10 Solving Compact Disc and DVD-ROM Problems Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Table 2-12 Solving Hard Drive Table 2-13 Solving Infrared Table 2-13 Table 2-14 Solving Keyboard Table 2-15 Solving Modem Page Page Page www.compaq.com Table 2-16 Solving PC Card Table 2-16 Table 2-17 Solving Power Table 2-18 Solving Display Table 2-18 Table 2-19 Solving USB chapter 3 ILLUSTRATED PARTS CATALOG Page Table 3-1 Spare Parts: Computer System Major Components Page Page Page Page Page Page Page Page 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 159536-001 Item Description 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices Table 3-3 Spare Parts: Mass Storage Devices 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number chapter 4 R EMOVAL AND R P 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors CAUTION: 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions 4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Table 4-1 Typical Electrostatic Voltage Levels Table 4-2 Static-Shielding Materials chapter 5 REMOVAL AND REPLACEMENT PROCEDURES 5.2 Disassembly Reference Chart Disassembly Sequence Chart 5.3 Preparing the Computer for Disassembly 5.4 Computer Feet Computer Feet Page Installing a Modem or Modem/Network Interface Card 5.6 Touch Button Touch Button Removing the Touch Button Touch Button Cable 5.7 Keyboard Keyboard with Pointing Stick (Armada E500 only) Keyboard without Pointing Stick Removing the Keyboard 3. Page Page 5.8 Memory ! Memory Expansion Board Removing a Memory Expansion Board Installing a Memory Expansion Board 5.9 Display Assembly Display Assembly Removing the Display Page Switch and Hinge Cover Page Page 5.10 Real Time Clock (RTC) Battery RTC Battery Removing the RTC Battery 5.11 LED Board LED Board Removing the LED Board 5.12 Top Cover Top Cover Removing the Top Cover Diskette Drive Bezel Page Page 5.13 Front Shield Front Shield Removing the Front Shield Page 5.14 Diskette Drive (Armada V300 only) Diskette Drive Removing the Diskette Drive 5.15 System Board System Board Removing the System Board Page Page 5.16 Voltage Converter Board Voltage Converter Board Removing the Voltage Converter Board Page 5.17 Fan Fan Removing the Fan Page Page chapter 6 PRODUCT DESCRIPTION Table 6-1 Computer Table 6-1 NOTE: Applicable product safety standards specify thermal limits Table 6-2 15.0-inch SXGA, TFT Display Table 6-3 15.0-inch XGA, TFT Display Table 6-4 14.1-inch XGA, TFT Display Table 6-5 13.3-inch XGA, TFT Display Table 6-6 12.1-inch SVGA, TFT Display Table 6-7 12.1-inch SVGA, STN Display Table 6-8 Hard Drives 20.0 GB 18.0 GB 12.0 GB 10.0 GB 6.0 GB Table 6-9 Diskette Drive Table 6-10 CD-ROM Drive Center hole diameter Disc diameter Disc thickness Track pitch Table 6-11 DVD-ROM Drive Center hole diameter Disc diameter Disc thickness Track pitch Table 6-12 LS-120 SuperDisk Drive Sector size (bytes) Sectors Table 6-12 Magnetic tracks surface Table 6-13 AC Adapter Table 6-14 Lithium Ion Battery Packs Table 6-15 System DMA Hardware DMA System Function Table 6-16 System Interrupts Hardware DMA System Function Table 6-17 System I/O Addresses I/O Address (Hex) System Function (Shipping Configuration) Page Table 6-18 System Memory Map Size Memory Address System Function appendix A CONNECTOR PIN ASSIGNMENTS Table A-1 RJ-11 Connector Pin Signal Table A-2 Serial Connector Page Table A-6 Parallel Connector Table A-7 Docking Connector Page Table A-7 Table A-8 External Keyboard/Mouse Connector Connector Pin Signal Table A-9 External Monitor Connector appendix B POWER CORD SET REQUIREMENTS 3-Conductor Power Cord Set General Requirements Country-Specific Requirements 3-Conductor Power Cord Set RequirementsBy Country Notes I A B C D E F G H I K L M N P Q R S T U V W