C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — C H E C K T H E T E L E P H O N E J A C K —
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — U S E A D I F F E R E N T T E L E P H O N E L I N E —
•Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a
•Ensure that you feel a click when you insert the telephone line connector into the modem.
•Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
•If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S —
Windows® XP:
Click Start All Programs Modem Helper.
Windows Vista®:
Click Start 
, point to All Programs, and then click Modem Helper.
NOTE: Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Solving Problems
55
