84 Troubleshooting Tools
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the
source of your problem and, if necessary, update the driver.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
Windows® XP:
1
Click
Start
, then click
Control Panel
.
2
Click
System
.
3
In the
System Properties
window, click the
Hardware
tab.
4
Click
Device Manager
.
Windows Vista®:
1
Click
Start
and right-click
Computer
.
2
Click
Properties
Device Manager
.
NOTE: The User Account Control (located to the left under Tasks window)
may appear. If you are an administrator on the computer, click Continue;
otherwise, contact your administrator to continue.
Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [
!]
) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the
driver or install a new driver (see "Reinstalling Drivers and Utilities
" on page84
).
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
NOTE: You must be logged in with Administrator privileges to perform this procedure.
Windows XP:
1
Click
Start
, then click
Control Panel
.
2
Click
System
.
book.book Page 84 Friday, April 4, 2008 12:10 PM