continue to the next test, press <Y>; to retest the component that failed, press <R>.
•If failures are detected during the
•If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions on the screen to run the Dell Diagnostics from your Drivers and Utilities CD.
If the
6.Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive.
7.After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
NOTE: The Service Tag for your computer is located in the title bar of each screen.
Option | Function |
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Express Test | Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to |
| increase the possibility of tracing the problem quickly. |
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Extended | Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically. |
Test |
|
Custom Test | Tests a specific device. You can customize the tests to be run. |
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Symptom | Allows you to select tests based on a symptom of the problem you are experiencing. The option lists the most common symptoms. |
Tree |
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8.If a problem is encountered during a test, a message appears, displaying the error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell.
9.If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
Results | Displays the results of the test and any error conditions encountered. |
|
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Errors | Displays error conditions encountered, error codes, and problem description. |
|
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Help | Describes the test and may indicate requirements for running the test. |
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Configuration | Displays your hardware configuration for the selected device. |
| The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests |
| and displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components |
| installed on your computer or all devices attached to your computer. |
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Parameters | Allows you to customize the test by changing the test settings. |
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10.When you have finished running a test, close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen.
