If you cannot save a file to a floppy disk drive
If you cannot play a CD, CD-RW, DVD, or DVD+RW
High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the drive or the CD.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
Ensure that Windows recognizes the drive — In Windows XP, click the Start button and click My Computer. In other operating systems,
double-click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses
can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer.
Ensure that the disk is not write-protected — You cannot save data to a write-protected disk.
Try another floppy disk — Insert another disk to eliminate the possibility that the original disk is defective.
Reinstall the drive —
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Remove the drive from the module bay. See "Using the Module Bay" for instructions.
3. Reinstall the drive.
4. Turn on the computer.
Clean the drive — See "Cleaning Your Computer" for instructions.
Check the drive for errors —
lIf a drive error message appears, see "Error Messages" for an explanation.
lRun the Diskette tests as described in "Using the Dell Diagnostics."
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
Ensure that Windows recognizes the drive — In Windows XP, click the Start button and click My Computer. In other operating systems,
double-click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses
can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer.
Try another disc — Insert another disc to eliminate the possibility that the original disc is defective.
Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted.
Reinstall the drive
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Remove the drive. See "Using the Module Bay" for instructions.
3. Reinstall the drive.
4. Turn on the computer.
Clean the drive or disc — See "Cleaning Your Computer" for instructions.
Check the drive for errors
If a drive error message appears, see "Error Messages" for an explanation.
Run the IDE Drives tests as described in the Dell Diagnostics.
1. Ensure that the computer is shut down.