TROUBLESHOOTING
Eaton® 9130 UPS (700–3000 VA) User's Guide S 164201718 Rev 2 www.powerware.com 105
Silencing the AlarmPress any button on the front panel display to silence the alarm. Check
the alarm condition and perform the applicable action to resolve the
condition. If the alarm status changes, the alarm beeps again, overriding
the previous alarm silencing.
Service and SupportIf you have any questions or problems with the UPS, call your Local
Distributor or the Help Desk at one of the following telephone numbers
and ask for a UPS technical representative.
United States: 1-800-843-9433 or 1-919-870-3028
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
SModel number
SSerial number
SFirmware version number
SDate of failure or problem
SSymptoms of failure or problem
SCustomer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the Help
Desk for the dealer or distributor nearest you.