Contacting Customer Support, Internet Support | Epson P-6000

R41A0K180 User’s Guide

Appendix A

Customer Support

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

❏Product serial number

(The serial number label is usually on the back of the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in the product software.)

❏Brand and model of your computer

❏Your computer operating system name and version

❏Names and versions of the software applications you normally use with your product

Help for Users in North America

Epson provides the technical support services listed below.

Internet Support

Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

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Epson P-6000 Contacting Customer Support, Before Contacting Epson, Help for Users in North America, Internet Support

Contents

User’s Guide Contents Transferring Data from the Viewer Creating Custom Print Customizing Settings Appendix a Customer Support Index Copyright and Trademarks Copyright 2008 Seiko Epson Corporation. All rights reserved Important Safety Instructions Safety InstructionsSafety When using the viewer When using the battery R41A0K180 User’s Guide When using the AC adapter When storing the batteriesWhen disposing of the batteries R41A0K180 User’s Guide When storing, maintaining, or transporting the viewer When using a memory cardWhen using the LCD For United Kingdom, Hong Kong, and Singapore users Safety requirementsSafety information for United Kingdom users R41A0K180 User’s Guide Important Notice Main FeaturesIntroduction Front Getting StartedParts Back LCD and control panel Setting Up the Viewer Turning the power on Turning the power off How to use the Home screen Holding the key operations About the Software Menu items Installing the software For Windows users Uninstalling the Software For Macintosh users Select Epson Link2 or USB Display Plug-In Supported types of memory cards Transferring Data to the ViewerTransferring from CF/SD Memory Cards Inserting CF/SD memory cards Removing a CF/SD memory cards R41A0K180 User’s Guide Checking the copied data on the viewer Copying all dataCopying particular data When selecting only one file to copy, select Copy this File Connecting a USB device Transferring from USB Devices Copying all data Select Browse USB device using the Up or Down key Transferring from the Computer Transferring Data from the Viewer Transferring to USB Storage Devices or CF/SD Memory Cards Copying Data within Backup Files Connecting the computer Transferring to the Computer Copying via the Epson Link2 software For Windows For Macintosh Disconnecting the viewer from the computerCopying via the Explorer For Macintosh Photo/Video file formats supported by the viewer Viewing ImagesViewing Photos and Videos Photo Displaying photos or videos Video How to see the contents screen Switching the screen Switching the view mode Displaying information Photo Zooming a photo Rotating a photo Playing videos Displaying photo enhancePlaying back sound memo Editing Photos Editing a photo Displaying photos as a slide show Managing Files and FoldersRAW processing Setting folders as Private Changing a files or folders name Deleting files or folders Copying/Moving files or folders Protecting files or folders Setting Home screen wallpaper or folder icons Using ratings to filter your photos Setting the screen saver Monitoring the Color of Images About the Pop Up Menu For photo files For video files R41A0K180 User’s Guide Available types of paper Creating Custom PrintPreparing to Print Registering a watermark Using the Print Wizard Menu Creating Custom Print Selecting a photo Retouching a photo R41A0K180 User’s Guide Cropping a photo Setting the layout Menu Printing photos Setting Making Copies of Custom Print Printing Original Photo Printing Contact Sheet By pressing the Menu key, you can select all JPEG, RAW Audio file formats supported by the viewer Playing MusicTransferring Audio Data from the Computer Starting Playback Selecting the category Repeat and Shuffle Play Resume playBasic operations while playing music Repeat setting Using the Features for MusicAudio equalizer setting Playback order setting Deleting album tracks from the viewer Customizing equalizer settingCreating a Playlist on the Viewer To add tracks to a created Playlist To delete a Playlist/remove tracks from a Playlist About the Audio Pop Up Menu To change track order of a created Playlist Customizing Settings Changing the Viewer Settings R41A0K180 User’s Guide LCD Settings LCD Brightness Using A/V Out Viewing on a TV Preparing the Battery MaintenanceCleaning the Viewer Installing the battery Charging the battery Removing the battery Do not carry loose batteries in your pocket.Warning Troubleshooting Error messages / Icons Power does not turn on Power supply problemsViewing and playback problems Cannot access data Movie is not displayed clearly or stops abruptly Data is not displayedColor space information cannot be recognized No sound comes out when a video is played Operation problemsSound breaks off when the video or audio is played Cannot access the existing folders Cannot set/unset as a private folder Cannot copyCannot delete Cannot print Printing problemsResetting the Viewer Image color is different Formatting Data in the Viewer Before Contacting Epson Customer SupportContacting Customer Support Help for Users in North America Help for Users in Australia Purchase Supplies and AccessoriesHelp for Users in Europe Speak to a Support Representative Epson Helpdesk Help for Users in SingaporeYour Dealer Help for Users in Indonesia Help for Users in ThailandHelp for Users in Vietnam Epson HelpDesk Phone 65 6586 Epson Service Center Epson Hotline Internet Home Help for Users in Hong KongHelp for Users in Malaysia Technical Support Hotline Epson India Head Office Bangalore Help for Users in IndiaEpson Trading M Sdn. Bhd Epson India Regional Offices Help for Users in the Philippines Helpline R41A0K180 User’s Guide Model G971A Technical SpecificationsStandards and Approvals AC adapter Model A351H General SpecificationsBattery Model D111A Electrical HDD AC adapter BatteryInterface About Optional Accessories Following options are available for the viewer Index Key Screen