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Fujitsu N1800, PA03609-B005 Sending, Test e-mailcould not be sent, ■Checking the Mail Server by Sending a Test Mail

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8.2 Network Connection Troubleshooting

■Checking the Mail Server by Sending a Test Mail

On the [Scanner Central Admin Server Settings] window or [Alert Notification] window, press the [Test] button to check if an e-mail can be sent to the specified destination. After pressing the [Test] button, follow each action described below according to the message that is shown.

The messages and their corresponding actions are as follows.

Sending...

■Action

If no error message appears and the [Sending] indicator disappears, the test mail was sent successfully to the mail server.

Check that the alert notification e-mail has arrived at the specified destination. If the alert notification e-mail has not arrived at the expected destination, check that the part of the e-mail address before the "@" has been entered correctly.

Test e-mail could not be sent.

■Action

zCheck that the computer connected to the SMTP server is running properly.

zCheck if an e-mail can be sent to the address from other computers in the network.

zPing the SMTP server to check that it and its network connection are working properly.

zIf the SMTP server does not respond to the ping test, check that the system network is functioning normally by pinging the SMTP server from another computer in the network.

zIf it is only the scanner's network connection that does not work, refer to "Failure to Connect to a Server Using Its IP Address" (page 451) for further solutions.

zIf the problem seems to be with the SMTP server's network connection, request the network administrator to check that the SMTP server and its network connection are functioning normally.

zCheck that the same port number has been correctly set for the scanner to SMTP server connection in "4.10.1 Setting the e-Mail Server" (page 137) and "5.6 Setting the Central Admin Server" (page 245).

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Contents

ScanSnap N1800 Network Scanner Contents Copyright Introduction ■ About This Manual ■ Opening Help Using the On-ScreenKeyboard Operating and Managing Scanners Required Scanner Function Settings Wizard on the LCD Touch Panel 4.9 Configuring the LDAP Settings 4.10 Configuring the e-Mail-RelatedSettings 4.11 Setting the Fax Server 4.12 Setting Folders for Saving Scanned Data 4.13 Setting the Network Printers 4.14 Viewing the Scanner Details 4.15 Managing the User Data Store and System Settings 4.16 Maintaining the System 4.17 Setting a Job Sequence Central Admin Console Quick Guide Pre-settingsfor Using Central Admin Console Viewing the Scanners Operating Status Collecting and Exporting Audit Logs Maintaining Central Admin Server Settings Using LCD Touch Panel Windows: Regular User Logging in: Regular User Mode Sending the Scanned Data by e-Mail Sending the Scanned Data by Fax Saving the Scanned Data to a Network Folder 6.9 Setting the Scan Options 6.10 Enabling/Disabling the Scan Viewer 6.11 Editing the Scanned Data in the Scan Viewer 6.12 Checking the User Log Maintenance Cleaning Supplies and Part to Clean Cleaning the Exterior of the Scanner Cleaning Inside the Scanner Calibrating the LCD Touch Panel Network Connection Troubleshooting Maximum Document Loading Capacity Conditions for Using the Carrier Sheet e-MailAddress Setting Values Scanner Configuration File Format Basic Scanner Specifications Viewing the Mail Address Book/Local Accounts Editing an e-MailTarget in the Mail Address Book Saving the Mail Address Book/Local Account User Editor Information Shown in User Log Functional Compatibility Between the Scanner and Versions of the Central Admin Server Software Page Copyright Page Page Page Page WinDump3.9.5 Secure iNetSuite 2.5J Introduction Manuals Manual Description Warning Indications Used in This Manual Symbols Used in This Manual Arrow Symbols in This Manual Screen Examples in This Manual Abbreviations Used in This Manual Abbreviation Option Used Page Page Chapter Overview ■Basic Uses for Scanned Data ■Configure and Manage with Ease ■Advanced Security Measures Page ■Front View Part Name Function ■Rear View ■Removable Parts Login method Operation rights Admin Tool Central Admin 1.3.1Operations with Administrator Right ■ System Settings Item Advanced mode ■Network Settings Page Page ■Monitoring & Management Page ■Device Test ■Job Mode Settings 1.3.2 Regular User Operations 1.4.1 Requirements for Admin Tool Software (English Versions) Hardware 1.4.2 Requirements for Central Admin Console 1.4.3 Requirements for Central Admin Server 1.4.4 Requirements for Related Servers LDAP Server SMTP Server File Server SharePoint Server FTP Server Print Server DNS Server WINS Server DHCP Server 1.4.5 Network Requirements for Central Admin 1.4.6Scanner Requirements for Central Admin 1.4.7 Port Number List From/To Protocol Number Page Page Basic Scanner Operations 2.1.1 Turning the Power On 1. Press the power button 2.1.2Turning the Power Off 1. Press the [Shutdown] button on the [Login] window 2.Press the [OK] button ■Using the Power Button Page ■Using the Top Cover Scan Button Scan Page ■Showing/Hiding the On-ScreenKeyboard Button ■Using the On-ScreenKeyboard Key ■Keyboard Layout Page Administrator Operations (Overview) Setting mode Page Page System Settings Scan to See Network Settings Page Page Administrator Operations (LCD Touch Panel and Admin Tool) 4.1.1 Administrator Windows via the LCD Touch Panel 4.1.2 Administrator Windows via the Admin Tool Page 4.2.1 Administrator Login: via the LCD Touch Panel ■When Automatic Login is Not Set 1.Enter the user name and password of the administrator 2. Press the [Login] button ■When Automatic Login is Set 1.From the [Maintenance] window, press the [Administrator Login] button 2.Enter the administrator user name and password 3.Press the [OK] button 4.2.2 Setting up for Administrator Access via the Admin Tool ■Checking the Internet Explorer Cache Settings 1.From the Internet Explorer [Tools] menu, select [Internet Options] 2.On the [General] tab, press the [Settings] button on the [Browsing history] 3.For [Check for newer versions of stored pages], select [Automatically] ■Setting the Internet Explorer Trusted Sites 2.On the [Security] tab, select [Trusted sites] 3.Press the [Sites] button ■Installing the Admin Tool 1.To access a scanner, specify the scanner name as a URL using a Web browser 2.Enter the user name and password of the administrator 3. Press the [Login] button 4. Press the [Next] button for the Network Scanner Admin Tool download 5.Press the [Download] button 6. Press the [Run] button 7. Press the [Next] button Specify an installation folder for the Admin Tool and the target user setting 9. Press the [Next] button ■Uninstalling the Admin Tool 4.2.3 Administrator Login: via the Admin Tool Select the [Start] menu 2.Specify the [Connect to] (of the scanner) 3.Press the [Connect] button 4. Enter a [User Name] and [Password] 5. Press the [Login] button 1.On the [Admin Menu] window, press 2.Press the [Installation Wizard] button 4. Press the [Start] button 5.Follow the wizard to configure the settings Page Page 4.5.1 Setting the Scanner Name 1.Select [System Settings] J [Local Settings] J [Scanner Name] 2.Enter a [Scanner Name] 4.Enter a workgroup name or domain name in the input field 6.Press the [Now] button 4.5.2Setting the Language 1.Select [System Settings] J [Local Settings] J [Language Selection] 2. Select a language 4.Press the [OK] button 4.5.3 Setting the Region/Timezone 4.5.4 Setting the Date/Time 1.Select [System Settings] J [Local Settings] J [Date/Time] 2.Select a date format 3.Enter the current date and time in the [Date/Time] input field 4. Press the [OK] button 4.5.5 Setting the Keyboard 4.5.6 Managing Certificates ■ Importing a Certificate File 1.Select [System Settings] J [Local Settings] J [Certificate Management] 2. Specify an authentication certificate file 3.Press the [Import] button ■Deleting a Certificate File 2.Select a certificate file to be deleted, and press the [Delete] button 3.Press the [Yes] button 4.6.1 Setting the Multifeed Detection Method 1.Select [System Settings] J [Scanner Settings] J [Multifeed Settings] Page Page 4.6.2 Adjusting the Scan Starting Position (Offset/Magnification) 1.Select [System Settings] J [Scanner Settings] J [Scanner Adjustment] 4.6.3 Setting General Scanner Settings 1.Select [System Settings] J [Scanner Settings] J [General Scanner Settings] 2. Set the operating mode for a scan 4.7.1 Setting the Login Settings 1.Select [System Settings] J [Login Settings] J [Login Settings] 2.For [Authentication Mode], select an authentication mode 3.For [Auto Login], select whether or not to enable automatic login 4.When [Auto Login] is set to [On], enter a [User Name] and [Password] User Name Format Authentication Process 6.Press the [OK] button 4.7.2 Setting the Time to Standby Mode 1.Select [System Settings] J [Login Settings] J [Standby Mode] 2.For [Logout after], select the desired time before automatic logout For [Standby after], select the desired time before switching to standby mode 4.7.3 Changing the Admin Password 1.Select [System Settings] J [Login Settings] J [Admin Password] 2.Enter the current password and a new password 4.8.1 Giving the Scanner an IP Address 1.Select [Network Settings] J [Basic] J [IP Address] 2.Select whether or not a DHCP is used 3.When [Off] is selected, enter the following numerical addresses: Page 4.8.2 Setting the DNS Server 4.8.3 Setting the WINS Server 4.8.4 Setting the NTP Server 1.Select [Network Settings] J [Basic] J [NTP Server] 2.Enter the NTP server IP address, host name, or FQDN 3.Press the [Sync Time] button 4.Press the [OK] button on the confirmation window 4.8.5 Setting the Proxy Server 1.Select [Network Settings] J [Basic] J [Proxy Server] 3. When a proxy server is used, set the address and port number 5.When a proxy server is used, set the address, port number, and exceptions 4.8.6 Checking the Network Connection with a Ping Test 3. Press the [Ping] button 4.8.7 Checking the Network Operating Status ■Checking the Network Status 1.Select [Network Settings] J [Basic] J [Network Status] ■Setting the Link Speed/Duplex Mode ■Setting Wake On LAN 4.8.8 Setting the Admin Connection 1.Select [Network Settings] J [Network Admin] J [Admin Connection] 2.For [SSL], select whether or not to enable SSL Page 4.8.9 Setting a Central Admin Server 1.Select [Network Settings] J [Network Admin] J [Scanner Central Admin Server] 2.For [Central Admin], select whether or not to enable Central Admin Server 5.For [Roaming Mode], select whether or not to enable roaming mode 6.For [Job Mode], select whether or not to enable job mode 8.Press the [OK] button 4.9.1 Setting the Login LDAP Server 1.Select [Network Settings] J [Authentication Server] J [Login LDAP Server] 2. For [Server Type], set the connection settings for the login LDAP server 3.For [SSL], select whether or not to enable SSL 7.For [Search Timeout], select the LDAP List search timeout delay 8.For [Login User Attributes], select login user attributes 10.To check the connection with the LDAP server, press the [Connect] button 11.Press the [OK] button ■LDAP Search Target Page Page Login Name Regular User Login Possible Top: sAMAccountName Bottom: userPrincipleName 4.9.2 Setting the e-MailLDAP Server 1.Select [Network Settings] J [Authentication Server] J [e-MailLDAP Server] 2.For [Server Type], set the connection settings for the e-mailLDAP server Perform (excluding 6.When schema names are assigned to search items, press the [OK] button 7.Press the [OK] button 4.9.3 Setting the LDAP Search Parameters 2.Select the search item(s) to set for the left or middle button 3.For [Result Format], specify the format of the LDAP search result 4.Enter the button name in the [Button Name] input field 5. Press the [OK] button 4.10.1 Setting the e-MailServer 1.Select [Network Settings] J [e-Mail] J [SMTP Server] 6.For [Split Mails], set whether to send split e-mails 7.For [Segment Size], enter the maximum size for splitting an e-mail Set the [Maximum Attachment Size] for For [Address Warning Limit], set the maximum number of addresses to which 10.Press the [Advanced] button 12.Press the [OK] button 13.Press the [OK] button 4.10.2 Configuring Settings for Sending e-Mail 4.10.3 Setting a File Name Format for When Attaching Scanned Data to e-Mail 1.Select [Network Settings] J [e-Mail] J [File Names (e-Mail)] 2. Select a file name format 3.For [Date Format], select a date format 4.For [Delimiter], select a delimiter 5.Press the [Preview] button 6.Check the file name format 1.Select [Network Settings] J [Fax] J [Fax Server] 2. Enter a monitored fax server (RightFax) e-mailaddress 4.12.1 Setting the Network Folders ■Registering a Network Folder (Network Tree) 1.Select [Network Settings] J [Network Folder] J [Network Folder] 2. Press the [Add] button 3. Select a domain 4.Select a computer 5.Select a network folder 6. Press the [OK] button ■Registering a Network Folder (Network Path) 2.Press the [Add] button 3.Press the [Network Path] button 4.Enter a network folder alias and network path ■Renaming a Network Folder 2.Select the network folder that is to be renamed 3.Press the [Edit] button 4.Enter a folder alias ■Removing a Network Folder ■Viewing the Network Folder Details 4.12.2 Setting the FTP Server Folders 3.Enter a [Folder Alias] for the FTP server folder 4.Enter an [FTP Path] for the FTP server folder 5.Set a [Port Number] for the FTP server 8.For [Protocol], specify how to access the FTP server 9.For [Passive Mode], specify whether or not to access in passive mode 12. Press the [OK] button ■Changing the FTP Server Folder Settings 2.Select an FTP server folder to be changed 4.Change the settings ■Removing an FTP Server Folder ■Viewing the FTP Server Folder Details 4.12.3 Setting the SharePoint Folders 1.Select [Network Settings] J [SharePoint Folder] J [SharePoint Folder] 3.Specify a SharePoint server site URL in the [URL] field 4. Press the [Connect] button ■Renaming a SharePoint Folder (Display Name) ■Removing a SharePoint Folder 4.12.4 Setting a File Name Format for When Saving Scanned Data 1.Perform one of the following operations 2.For [Sub-folderName Format], set a folder in which to save the scanned data 3. Select a file name format 4.For [Seq. Number], select a sequence number format 5.For [Date Format], select a date format 6.For [Delimiter], select a delimiter 7.Press the [Preview] button 8.Check the file name format 1. Check the printer driver 2. Set the printer properties 3. Register the network printer ■Checking the Printer Drivers From the [Start] menu on the print server, select [Control Panel] 2.Right-clickon a printer, and select [Properties] 3.Press the [Additional Drivers] button in the [Sharing] tab ■Setting the Printer Properties 3.Press the [Printing Defaults] button on the [Advanced] tab 4.Change the settings and press the [OK] button Page Page ■Registering a Network Printer (Network Tree) 1.Select [Network Settings] J [Print] J [Network Printer] 5.Select a network printer Page ■Registering a Network Printer (Network Path) 4.Enter a network printer alias and network path ■Renaming a Network Printer 2.Select the network printer that is to be renamed 4.Enter a new printer alias ■Removing a Network Printer 2.Select the network printer that is to be removed from the printer list ■Viewing the Printer Details 2.Select the desired network printer from the printer list 4.14.1 Viewing the System Status 4.14.2 Viewing the Usage Status 4.14.3 Viewing the Status of Installed Options 4.14.4 Managing the User Log ■Viewing the User Log Details 1.Select [Monitoring & Management] J [Status Details] J [User Log] 2. Select the user log you wish to view ■Downloading the User Logs in CSV Format 2.Press the [Download] button 3.Press the [Save] button 4.Enter a file name, and specify a folder for saving the file 5.Press the [Save] button 4.14.5 Managing the System Log ■Viewing the System Log Details 1.Select [Monitoring & Management] J [Status Details] J [System Log] 2. Select the log you wish to view ■Downloading the System Log in CSV Format ■Clearing the System Log 4.15.1 Maintaining the User Data Store ■Backing up the User Data Store 1.Select [Monitoring & Management] J [Data Management] J [User Data Store] 2. Press the [Backup] button 5. Press the [Save] button ■Restoring the User Data Store 2.Select a user data store backup file 3.Press the [Restore] button 4.Press the [Yes] button ■Clearing the User Data Store 4.15.2 Maintaining the System Settings ■Downloading the System Settings in CSV Format 2.Press the [Get CSV] button 4.Name the file and specify where it should be saved ■Backing up System Settings 2.Press the [Backup] button ■Restoring the System Settings 2.Select the backup file of the system settings to be restored 3.Perform either of the following steps 4.Press the [Restore] button 5.Press the [Yes] button ■Resetting Factory Defaults 2.Perform either of the following steps 4.16.1 Updating the Scanner's System Software 1.Select [Monitoring & Management] J [Maintenance] J [System Update] 2. Select a system update file 3. Press the [Upload] button 4.16.2 Checking for New Updates ■Checking for New Updates Manually 2. Press the [Check for Updates] button ■Checking for Updates at Scanner Startup 2.Select the [Check for updates at scanner startup.] check box ■Requesting e-MailNotification When a New Update is Available Select the [Request 4.16.3 Maintaining Add-inModules ■Installing an Add-inModule 1.Select [Monitoring & Management] J [Maintenance] J [Add-inSoftware] 2.Press the [Browse] button to specify an Add-ininstallation file 3.Press the [Install] button ■Uninstalling an Add-inModule 2.Perform either of following operations: ■Viewing the Add-inStatus ■Uploading an Add-inSettings File 2.When multiple Add-insare installed, select the target Add-infrom the list 3.Press the [Browse] button and specify the Add-insettings file to be uploaded 4.Press the [Upload] button ■Setting the On-ScreenKeyboard When Running an Add-in 4.16.4 Setting the Information Output Level 1.Select [Monitoring & Management] J [Maintenance] J [Technical Support] 2. Enter the desired information output level 3. Press the [OK] button 4.16.5 Obtaining Technical Support 2. Press the [Download] button 4.16.6 Setting the Destination for Alert Notifications 1.Select [Monitoring & Management] J [Maintenance] J [Alert Notification] 2. Enter recipient and sender e-mailaddresses 3.To confirm that the entered e-mailaddress is valid, press the [Test] button 4.16.7Getting a Screenshot on the LCD Touch Panel 2. Press the [Next] button for [Screenshot] on the download window 3. Press the [Get Screenshot] button Select a file format (BMP or JPEG) of the image of the screenshot to be saved 6.Press the [Save] button 7.Press the [Save] button 8.Enter a file name, and specify a folder for saving the file 1. setting a job sequence 2. Job Menu Settings 3. Job Group Settings 4.17.1 Job Setting Quick User Guide Setting a job sequence Setting a job menu Setting a job group Processing a job 4.17.2 Setting a Job Sequence ■Adding a Job Sequence 1.Press the [Job Sequences] button 2. Press the [New] button 3.Set the [Job Name] and [Comment] Press 5. Press [] to the left of [Scan Settings] 6. Set a job item Page If [Fax] is selected for the job item in If [Print] is selected for the job item in If [Save] is selected for the job item in Value 11. Press the [OK] button ■Cloning a Job Sequence 2.Select the job sequence to be cloned 3.Press the [Clone] button 4.Clone the detailed job sequence settings ■Deleting a Job Sequence 2.Select the job sequence to be deleted 3.Press the [Delete] button ■Filtering Job Sequences 2.Enter [Job Name] and [Comment] ■Filtering the LDAP List For [User Name], select the display format for the user names shown on the user 3.For [Search Position], select the filtering method 4.Enter the filter character strings in [User Name] and [e-MailAddress] 5. Select the filter target 4.17.3 Setting a Job Menu ■Adding a Job Menu 1. Press the [Job Menus] button 3.Enter the job menu name 4.Select the job button position, and press the [Edit] button 5.Enter the job button name 6.For [Select Button Pixmap], select a job button pixmap To start the 8. Select a job sequence from the list to set as the job button 9. Press the [OK] button 10.Repeat Step 4 through Step 9 as required for the number of job buttons 11. Change the position of the job buttons as necessary For [Scan Viewer], set whether to show [Scan Viewer] on the [Job Menu] window 14.Press the [OK] button ■Cloning a Job Menu 2.Select the job menu to view 4.Clone the detailed job menu settings ■Editing a Job Menu 2.Select the job menu to be edited ■Deleting a Job Menu 2.Select the job menu to be deleted ■Viewing the Detailed Settings for a Job Menu 4.17.4 Setting a Job Group ■Adding a Job Group 1. Press the [Job Groups] button 3.Enter the job group name for [Job Group Name] 4.Press the [Select] button 5.Select a job menu 7. Set whether or not to display the Multi-FunctionMenu 8. Press the [Edit] button 9. For [Member Name Format], select the member name format 12. Press the [<<<] button 17.Press the [OK] button ■Editing a Job Group 2.Select the check box for the job group to be edited 4.Change the detailed job group settings ■Deleting a Job Group 2.Select the job group to be deleted ■Viewing the Detailed Settings for a Job Group 2.Select the job group to view ■Assigning Job Menus to Users Not Included in a Job Group 1. Select the [Job Groups] tab 2. Select the default job group 3. Press the [Edit] button 4. Press the [Select] button 1.For [Filter Conditions] of the LDAP List, select the filtering method 2.Enter the filter character string 3.Select the filter target 4.Press the [Find] button Icon Details 4.18.1 Administrator Window Messages Window Action Administrator Operations (Central Admin Console) Used to Page Page Page Pre-settings Login to Central Admin Console Set the Central Admin Server Scanner settings / management Monitoring Maintaining 5.4.1 Installing the Central Admin Server Software 1.Perform Step 1 to Step 3 of "Installing the Admin Tool" (page 82) 2.Press the [Next] button for [Central Admin Server] 3.Press the [Download] button Page Page ■Importing the Certificate 2.Show the Web sites for importing the certificate 3.Right-clickthe Web site and select [Properties] 5.4.2Installing the Central Admin Console 2.Press the [Next] button for [Central Admin Console] Page 5.4.3Setting up a Firewall for the Central Admin Server 5.4.4 Configuring the Scanner Settings for Central Admin Management 5.4.5Uninstalling the Central Admin Server Software/Central Admin Console ■Uninstalling the Central Admin Server Software ■Uninstalling the Central Admin Console 2.Set the [Connect to] field 4.Enter the user name and password of the administrator 5.Press the [Login] button ■Setting the Operating Environment 4.In [Screen Settings], configure the Central Admin Console main window 5.In [LDAP Server], configure the LDAP server Search Item Page In [Software Update In [Operation Monitor], set whether to check the operating status of scanners In [Error Notification Settings], set whether to send a notification 11.In [Log Retention], set the number of days to keep the event log 13. Press the [OK] button 3.Enter a new administrator password and press the [Change Password] button ■Clearing the User Roaming Data 2.Press the [User Roaming Data (Select & Clear)] button Configuration from file from scanner Page Page ■Importing Scanner Configuration 1.Press the [Config List] button in the Central Admin Console main window 2. Press the [Import Config] button 3.Specify the scanner configuration file to be imported 4. Press the [Import] button ■Exporting Scanner Configuration 2.Press the [Export Config] button 3.Select scanner information to be exported, and press the [OK] button 4.Press the [Save] button ■Adding Scanner Configuration 2.Press the [New] button 3.In [Scanner Name], enter the scanner name. This entry is required 4.In [IP Address], enter the numeric IP address of the scanner 5.In [MAC Address], enter the MAC address of the scanner ■Cloning a Scanners Configuration 2.Select the check box for the scanner to be cloned 4.Check and edit the scanner configuration ■Editing Scanner Configuration 2.Select the check box for the scanner to be edited ■Deleting Scanner Configuration 2.Select the check box for the scanner to be deleted ■Viewing the Scanner List 2.Click the link of the scanner whose configuration you want to view 3.View the scanner information details 1.Press the [Admin Operations] button in the Central Admin Console main window 2.View the state of the scanner network Page 2. In [Model List], select [N1800] 3.Press the [Browse] button to specify the update module to be registered 4.Press the [Upload] button to upload the update module 5.Select the [Issue an Update Call] check box to issue an update call In [Scanner Notification Schedule], set the schedule to notify update modules 2.Select the [Add-inInstalls] link 4.Press the [Add-inUpload] button 5.Press the [Browse] button to specify the Add-inmodule file 6.Press the [Upload] button to upload the Add-inmodule 7. Press the [Back] button 8.Select the [Issue an Update Call] check box to issue an update call 9.In [Scanner Notification Schedule], set the schedule to notify Add-inmodules 10. Press the [Register] button 11.Press the [Back] button 2.Select the [Scanner Settings] link 4.In [Model], select [N1800] 5.Press the [Edit Scanner Settings] button 6.Configure the scanner settings 7.Select the [Issue an Update Call] check box to issue an update call 9.Press the [Register] button 10.[Back] button 2.Select the [Job Mode Settings] link 4. Configure job mode settings In [Settings Release Schedule], set the schedule to release job mode settings 6.Press the [Register] button Page 2.Select the [Targeted] numeral link in [Scanner-SideUpdate Status] 6. [Back] button Press the [Operation Monitor] button in the Central Admin Console main window To clear all error marks ■Viewing Event Log 1.Press the [Event Log] button in the Central Admin Console main window ■Downloading Event Log 2.Press the [Export] button 5.Specify the download destination where the event log is to be saved ■Clearing All Events 2.Press the [Clear Log] button 5.16.1 Collecting Audit Logs 5.16.2 Exporting Audit Logs 5.16.3 File Format of Audit Logs Log Item Page 5.17.1 Backing Up Central Admin Server Settings Page 5.17.2 Restoring Central Admin Server Settings 5.17.3Obtaining Technical Support on the Central Admin Server 5.17.4Migrating Data to an Updated Version of the Central Admin Server Software Page 5.18.1 Central Admin Console Messages 5.18.2 Event Log ■System Event Log Page 5.18.3 Backup/Restore Command Messages ■Information ■ Error Page Page Page Page 5.18.4 Audit Log Export Command Messages Regular User Operations 6.1.1 How to Load Documents 1. Check the number of document sheets 2.When loading multiple document sheets, fan the document stack 3.Pull up the extension to hold the documents, and lift up the stacker 4. Load the documents into the ADF paper chute 5. Adjust the side guides to the width of the documents 6.1.2 Loading Documents Using a Carrier Sheet 1. Fold the sheet to be scanned in half so that its front side faces outwards 2. Open the carrier sheet and insert the document 4. Start the scan 6.2.1 [Main Menu] Window 6.2.2 [Job Menu] Window 6.2.3 Regular User Settings Overview Page 1.Push the power button 2. Enter a user name and password 3.Press the [Login] button 1.On the [Main Menu] window, press the [e-Mail]button Enter 3. Enter an e-mailaddress in the [From] field 5.Enter an e-mailtitle into the [Subject] field 6.Enter the e-mailcontents into the [Body] field 9.Press the [Scan] button When [Scan Viewer] is [Off], this will be a [Scan&Send] button 10. Check the scanned data 11. On the [Scan Viewer] window, press the [Send] button Page 6.4.1 Selecting an e-MailTarget from the e-MailAddress Book zType of the e-MailAddress Book ze-MailTargets that Can Be Selected from the e-MailAddress Book e-MailTarget Icon Shown in the 1.On the [Send e-Mail]window, press in the e-mailaddress field 2.Select the [LDAP List] tab Press a search parameter button (either the left, middle, or In the [Search Target] field, enter a part of or entire 5. Press in [Search Position] 6. Select a search position setting 7.Press Search String 8.Select the desired e-mailtarget from the search results and press 6.4.2 Adding an e-MailTarget to the e-MailAddress Book 1.Open the [e-MailAddress Book] window in either of the following ways 2.Select the [My List] tab 3.Press the [Edit e-MailAddress Book] button 4. Press 5.Enter the information of the e-mailaddress to be added Page 6.4.3 Editing an e-MailTarget in the e-MailAddress Book 4.Select the e-mailaddress or distribution list to be edited 5.Press 6.Edit the information 7. Press the [OK] button 6.4.4 Deleting an e-MailTarget from the e-MailAddress Book 4.Select the e-mailaddress or distribution list to be deleted Check that the correct 1.On the [Main Menu] window, press the [Fax] button 2. Enter a fax number into the [Recipient Fax No.] field In the [Notification To (Sender's 4. Press the [Scan&Send] button Page 6.5.1 Selecting a Fax Number from the Fax Number List 1.On the [Send Fax] window, press 3.In [Search Target], enter a search string 4.Press in [Search Position] 5. Select a search position setting 6.Press 7.Select a fax number 6.5.2 Adding a Contact to the Fax Number List 1.Open the [Fax Number List] window in either of the following ways 2.Press 3. Enter the fax contact details 6.5.3 Editing a Contact in the Fax Number List 2.Select a fax number to be edited 3.Press 4.Edit the information 6.5.4 Deleting a Contact from the Fax Number List 2.Select the fax contact that is to be deleted 1.On the [Main Menu] window, press the [Print] button 2. To change the printer, press 3. Select a target printer and press the [OK] button 4. Enter a number in [No. of Copies] field 5. Make any required print setting changes 6.Press the [Scan] button When [Scan Viewer] is [Off], this will be a [Scan&Print] button 7.Check the scanned data 8. On the [Scan Viewer] window, press the [Print] button 6.6.1 Scaling 1.On the [Print] window, press the [Scaling] button 2.Select the print scale of the scanned data Scanned positioning Data Scanned data Page 6.6.2 Positioning 1.On the [Print] window, press the [Positioning] button 2.Select the print positioning of the data Scaling Page 6.6.3 Print Side 1.On the [Print] window, press the [Print Side] button 2.Select a print mode 1.On the [Main Menu] window, press the [Save] button 2. Press 3. Select a folder 5.In the [Save as] field, enter a file name for the scanned data to be saved 7.Press the [Scan] button When [Scan Viewer] is [Off], this will be a [Scan&Save] button 8. Check the scanned data 9.On the [Scan Viewer] window, press the [Save] button 1.On the [Main Menu] window, press the [Scan to SharePoint] button 2. Press for the [Save in] field 3. Select a SharePoint folder and press the [OK] button 4.In the [Save as] field, enter a file name for the scanned data to be saved 6. Press 8.Press of the [Content Type] field Page 10. Set properties in either of the following ways 11.Press the [Scan] button 12. Check the scanned data 13. On the [Scan Viewer] window, press the [Save] button Page Page Tab Settings which become invalid invalid Page Page Page Page 6.9.1 Carrier Sheet 1.On the [Scan Settings] window, select the [Basic] tab 2.Press the [Carrier Sheet] button If a carrier sheet is to be used, select the output size for the scanned image 6.9.2 Color Mode 2.Press the [Color Mode] button 3.Select the color mode 6.9.3 Paper Size 2.Press the [Paper Size] button 3.Select a paper size ■Long Page Mode 3.Press the [Custom] button 4.For [Unit], select a paper size unit 5.For [Allow long pages?], select [Yes] 6.Enter a paper size 6.9.4 Resolution High resolution Low resolution 2.Press the [Resolution] button 3.Select a resolution level 6.9.5 Scan Mode 2.Press the [Scan Mode] button 6.9.6 Document Feed Direction 2.Press the [Document Feed Direction] button 3.Select the document feed direction 6.9.7 File Format PDF TIFF MTIFF Color Mode 1.On the [Scan Settings] window, select the [Save] tab 2.Press the [File Format] button 3.Select a file format 6.9.8 Searchable PDF 2.Press the [Text Recognition] button 3.For [Searchable PDF], select [Yes] Page 6.9.9 Setting a Keyword for the PDF Bad Example Page Page When [First marked section only] or [All marked sections] is selected in 6.9.10 PDF Password 2.Press the [PDF Password] button 3.Select whether or not to set a password 4. Enter a password and confirm password 6.9.11 Compression High compression Low compression 2.Press the [Compression] button 3.Select a compression rate Page Resolution Compression rate cannot be selected 6.9.12 Brightness 1.On the [Scan Settings] window, select the [Quality] tab 2.Press the [Brightness] button 3.Select a brightness level 6.9.13 Contrast 2.Press the [Contrast] button 3.Select a contrast level 6.9.14 Sharpness 2.Press the [Sharpness] button 3.If the sharpness setting is to be used, select a sharpness level 6.9.15 Dropout Color 2.Press the [Dropout Color] button 6.9.16 Background Removal 2.Press the [Background Removal] button 3.Select a background removal level 6.9.17 Blank Page Skip 1.On the [Scan Settings] window, select the [Advanced] tab 2.Press the [Blank Page Skip] button 3.Select whether or not blank pages are to be skipped 6.9.18 Page Orientation 2.Press the [Page Orientation] button 3.Select whether or not automatic page orientation is required Bind Scanned Data Page 6.9.19 Multifeed Detection (Layer and Length) 2.Press the [Multifeed Setup] button If multifeeds are to be detected, select which detection method is to be used 6.9.20 Edge Cropping Edge Scannable area of documents 2.Press the [Edge Cropping] button 3.If edge cropping is to be used, enter the width of the edges to be cropped 1.On the [Send e-Mail]window, press of [Scan Viewer] and sending an e-mail Page 6.11.1 Viewing Scanned Data 1.On the [Scan Viewer] window, use to scroll through the pages of scanned data 2.Use to change the views 6.11.2 Rotating a Scanned Page 1.On the [Scan Viewer] window, use to display the page you want to rotate 2.Use to rotate the page 6.11.3 Sorting Pages 1.In the [Scan Viewer] window, press to sort the pages in ascending order 6.11.4Scanning an Additional Page 1.Load the documents into the ADF paper chute 2.On the [Scan Viewer] window, press the [Scan More] button 6.11.5 Deleting a Scanned Page 1.On the [Scan Viewer] window, use to display the page you want to delete 6.11.6Editing Marked Characters to Be Set as Keywords 2.Edit the characters shown on the window 1.On the [Main Menu] or [Job Menu] window, press the [User Log] button 1.On the [Main Menu] or [Job Menu] window, press the [Maintenance] button 2.Perform maintenance operation by pressing the following buttons: Page 1. On the [Job Menu] window, press the [Job] button 2. Press the [Scan] button on the [Message Screen] 3.Check the scanned data 4. Press the [OK] button on the [Scan Viewer] Page 6.14.1 Enabling/Disabling the Message Screen 1.On the [Job Menu] window, press for [Message Screen] Page 6.14.2 Changing a File Name (for Save/e-MailAttachment) 1.On the [Job Menu] window, press the [Job] button 6.14.3 Checking the Number of Sheets to Be Scanned 3.Press the [Scan] button Page 1.On the [Maintenance] window, press the [Change Password] button 2.Enter the new password in [New Password] and [Confirm New Password] Page Scanner Care ■Cleaning Supplies Cleaning Supplies Part No Remarks ■Which Parts and When Part to Clean Cleaning Frequency ■Cleaning Parts Other Than the LCD Touch Panel ■Cleaning the LCD Touch Panel 1.Turn off the scanner power and wait for at least 15 minutes 2. Pull the top cover release catch toward you and open the top cover Page Page Page 4. Close the top cover Page 7.5.1 Part Numbers and Replacement Cycle Part name Replacement cycle 7.5.2 Checking the Consumable Alert Status 1.On the [Main Menu] or [Job Menu] window, press the [Consumable Alert] button 2.Check which part needs to be replaced and press the [OK] button 3. Replace the part 7.5.3Replacing the Pad Assy 1.Remove any documents from the ADF paper chute 3. Remove the pad assy 4. Insert the new pad assy 5. Close the top cover 6. Reset the pad assy usage counter 7.5.4Replacing the Pick Roller 2.Remove the ADF paper chute 4. Remove the sheet guide 5. Rotate the left bushing 6. Remove the shaft 7. Remove the pick roller from the shaft 8. Attach the new pick roller onto the shaft 9. Insert the shaft back in the scanner 10.Fix the bushing (located on the left side from the anterior view) 11. Attach the sheet guide 12. Close the top cover 13. Attach the ADF paper chute 14. Reset the pick roller usage counter 7.5.5 Purchasing the Carrier Sheet No. of items ■Regular User 4. Press the [Scan] button 5.Check the scanned data ■Administrator 1.Select [Admin Menu] J [Device Test] J [Scan Test] 2.Load the document into the ADF paper chute for the scan test 4.Check the scanned data 1.On the [Admin Menu] window, select [Device Test] J [Screen Calibration] 2.Touch the "+" with your fingertip 3. Trace a line on the screen with your fingertip Page Page Troubleshooting 1.Remove all documents from the ADF paper chute 3. Remove the jammed document 4. Holding both sides of the top cover, close the top cover 1.Align the edges of the document sheets 2.Fan the documents Load the documents into the ADF paper chute, as shown in the following diagram 8.2.1 Basic Network Operation Tests ■Checking Basic Network Operation with a Ping Test "Ping statistics" shows "Lost=0 (0% loss) ■Details "Ping statistics" shows "Lost=4 (100% loss) ■Action "Ping statistics" shows "Lost=N (1 to 99% loss) ■Checking the Network Operating Status The information shown is all valid Network connection is working properly ■Checking the NTP Server Settings by Synchronizing the System Time System time has been successfully synchronized System time synchronization failed ■Checking the Mail Server by Sending a Test Mail Sending Test e-mailcould not be sent 8.2.2 Other Network Connection Troubleshooting ■Failure to Connect to a Server Using Its IP Address IP address or subnet mask is invalid Page ■Failure to Connect to a Server Using Its Host Name or FQDN Same as in "Failure to Connect to a Server Using Its IP Address" (page 451) The scanner's DNS server or WINS server settings are invalid ■Failure to Add a Network Printer The Windows XP printer driver has not been installed on the print server Network printer shared name has been changed The specified network printer path is invalid ■Failure to Print on a Network Printer Not authorized to print on network printer Printing is impossible due to a printer or spooler error The URL of the target scanner is not registered as a trusted site The scanner is in standby mode A proxy server is being used There is an error with the connection protocol setting There is an error with the port number setting Page ■Scanner cannot be turned on ■Scanner does not start up ■Scanned data is inappropriate ■Cannot login ■Operation does not work ■Scanner Cannot Be Turned On Scanner cannot be turned on ■Check item Has the power button been pressed Are the AC cable and AC adapter properly connected to the scanner ■Data Cannot Be Scanned Properly Scanning does not start Has the document been loaded correctly into the ADF paper chute Is the top cover completely closed Even after pressing the top cover Scan button, scanning does not start Multifeed errors occur frequently Is the document stack more than 5 mm thick Is the pad assy dirty Is the pad assy worn out Is the pick roller dirty Is the pick roller worn out Is there any foreign matter in the document feed path ■Scanned Data Is Inappropriate Scanned data is elongated Are the feed rollers dirty Quality of scanned data is poor Scanned data is partially cut off Is the document loaded correctly Scanned data is skewed Are the side guides aligned with the document width The [Login] window is not displayed when connecting via the network Are the SSL settings correct ■Operation Does Not Work Has the input field been selected Saving is not possible after pressing [Save] on the [File Download] dialog box An error occurs when installing an Admin Tool 8.4.1 General Details Info Findings 8.4.2Error Status ■Problem When Connecting to the Scanner via Computer ■Document Feed Trouble ■Problem with Central Admin Server Software ■Sending an Original Document and Scanned Data Page Page Appendix A Paper Specifications Page Paper Type Paper Weight Precautions Page Unit Standard paper weights Page Detection by Layer Detection by Length Detection by both Layer and Length Figure A.6.1 Paper Size A.6.2 Paper Quality Paper type Paper weight Page Appendix B Management Settings and Files Page B.2.1 Scanner Configuration File Format (for Importing) Value and Format B.2.2 Scanner Configuration File Format (for Exporting) Page Page Appendix C Root Certification Authority Issuer Valid until Page Page Appendix D Scanner Specifications Specification Page D.3.1 Switching the Keyboard Layout Keyboard Layout Operation Appendix E Editing Using User Editor Page E.2.1 Requirements for User Editor E.2.2 Port Number List E.3.1 Installing User Editor 2.Enter a [User Name] and [Password] 4. Press the [Next] button for the [Network Scanner User Editor] Page 8.Select the target folder(s) and user(s), and press the [Next] button E.3.2 Uninstalling User Editor Page Page ■Starting User Editor ■Exiting User Editor 1.Select the [File] menu, and then select [Exit] ■Loading from a Scanner 2.Perform either of the following 3.Enter the information to connect to the scanner 4.Select the [Open] button ■Loading from a File 3.Select the file and press the [Load] button ■File Format of Mail Address Book Loaded from a File ■File Format of Local Accounts Loaded from a File E.7.1 Setting a Group ■Adding a Group 1.Select the [Address Book] tab 2.In the group list, select a group to which the new group is to be added 3.Open the [Add Group] dialog box in either of the following ways ■Changing the Group Name 2.In the group list, select the group name to be changed ■Deleting a Group 2.In the group list, select a group to be deleted 3.Perform either of the following E.7.2 Setting a Distribution List ■Adding a Distribution List 2.Select a group to which the new distribution list is to be added 3.Open the [Add Distribution List] dialog box in either of the following ways 4.Enter the information of the distribution list to be added ■Editing a Distribution List 2.Select the distribution list to be edited ■Deleting a Distribution List 2.Select the distribution list to be deleted E.7.3 Setting an e-MailAddress ■Adding an e-MailAddress 4.Enter the information of the e-mailaddress to be added ■Editing an e-MailAddress 2.Select the e-mailaddress to be edited ■Deleting an e-MailAddress 2.Select the e-mailaddress to be deleted E.8.1 Adding a Local Account 1.Select the [Local Account] tab 3.Enter the information of the local account to be added E.8.2 Editing a Local Account 2.Select a local account to be edited E.8.3 Deleting a Local Account 2.Select a local account to be deleted 2.Select the [File] menu, and then select [Discard] ■Saving the Edited Information to the Scanner ■Saving the Edited Information to a File 3.Specify the directory and name of the file, and press the [Save] button Info options Appendix F Compatibility with Different Versions Scanner System Version Compatibility Page Data Backup Central Admin Server Version Event Source Name Page Appendix G Glossary A4 size A5 size A6 size ADF (Automatic Document Feeder) B5 size Default settings dpi (dots per inch) Duplex scan mode Eject roller Executive size Legal size Letter size MMR Multifeed detection Noise Resolution Simplex scan mode Ultrasonic sensor Page About Maintenance Page Index Page Page Page Page Page Page ScanSnap N1800 Operator's Guide