8.3 Other Troubleshooting

Quality of scanned data is poor.

Check item

Is the glass dirty?

Action

Clean the glass.

Scanned data is partially cut off.

Check item

Depending on the paper color of the document, scanned data may be partially cut off because the paper boundary is not recognized correctly.

Action

Before scanning, set the paper size to a standard one.

Check item

Is the document loaded correctly?

Action

Load the document correctly.

Scanned data is skewed.

Check item

Are the side guides aligned with the document width?

Action

Align the side guides with the paper size.

Pick roller may also cause this problem. Refer to "Check item" and "Action" for " Paper is not fed into the scanner. (Pick errors are frequent or document feed stops midway)" (page 462).

Cannot LoginCannot login with administrator password.

Check item

Was the Caps Lock on when the password was entered?

Action

Turn off the Caps Lock and try logging in again.

If the password has been lost or forgotten, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

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