8.3 Other Troubleshooting

Multifeed errors occur frequently.

Check item

Do the documents satisfy the conditions given in "A.2 Paper Quality" (page 474)?

Action

Use documents which satisfy the conditions described in "A.2 Paper Quality" (page 474).

Check item

Has the document been loaded correctly into the ADF paper chute?

Action

Riffle and realign the document stack, then load it back into the ADF paper chute.

Check item

Is the document stack more than 5 mm thick?

Action

Remove sheets from the stack to reduce it to a thickness of 5 mm or less.

Check item

Is the pad assy dirty?

Action

Clean the pad assy.

For more details, refer to "7.3 Cleaning Inside the Scanner" (page 420).

Check item

Is the pad assy worn out?

Action

Replace the pad assy.

For more details, refer to "7.5 Replacing Parts" (page 426).

Paper is not fed into the scanner. (Pick errors are frequent or document feed stops midway)

Check item

Do the documents satisfy the conditions given in "A.2 Paper Quality" (page 474)?

Action

Use documents which satisfy the conditions described in "A.2 Paper Quality" (page 474).

Check item

Is the pick roller dirty?

Action

Clean the pick roller.

For more details, refer to "7.3 Cleaning Inside the Scanner" (page 420).

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