Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality.

Do not use paper that is heavily textured. It can cause graphics or text to print improperly.

Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.

Print quality troubleshooting

Use this section to solve these print quality problems:

Wrong, inaccurate, or bleeding colors

Ink is not filling the text or graphics completely

The printout has a horizontal band of distortion near the bottom of a borderless print

Printouts have horizontal streaks or lines

Printouts are faded or have dull colors

Printouts seem blurry or fuzzy

Printouts have vertical streaks

Printouts are slanted or skewed

Ink streaks on the back of the paper

Paper is not picked up from the input tray

The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.

Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

Solution 1: Make sure you are using genuine HP print cartridges

Solution 2: Make sure paper is loaded correctly in the input tray

Solution 3: Check the paper type

Solution 4: Check to see if the product is in ink-backup mode

Solution 5: Check the print settings

Solution 6: Clean or replace the print catridges

Troubleshooting

Solution 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

Print quality troubleshooting

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