Chapter 14
Solution 12: Uninstall and then reinstall the software
Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1.Disconnect and reset the product.
To disconnect and reset the product a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product.
2.Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it.
Troubleshooting
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel).
b.
CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
•HP Imaging device functions
•HP Document Viewer
•HP Photosmart Essential
•HP Image Zone
•HP Photo and imaging gallery
•HP Photosmart, Officejet, Deskjet (with the product name and software version number)
•HP Software update
•HP Share to Web
•HP Solution Center
•HP Director
•HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\Hewlett- Packard (for some older products) and delete the Digital Imaging folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
206 Troubleshooting