Chapter 14

Solution 12: Uninstall and then reinstall the software

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1.Disconnect and reset the product.

To disconnect and reset the product a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product.

2.Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it.

Troubleshooting

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel).

b. Double-clickAdd/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

HP Imaging device functions

HP Document Viewer

HP Photosmart Essential

HP Image Zone

HP Photo and imaging gallery

HP Photosmart, Officejet, Deskjet (with the product name and software version number)

HP Software update

HP Share to Web

HP Solution Center

HP Director

HP Memories Disk Greeting Card Creator 32

d. Go to C:\Program Files\HP or C:\Program Files\Hewlett- Packard (for some older products) and delete the Digital Imaging folder.

e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

206 Troubleshooting