Solution 4: Clean the glass
Solution: Clean the glass and lid backing.
For more information, see:
•“Clean the lid backing” on page 115
•“Clean the glass” on page 115
Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Solution: Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
If there is ink remaining in the print cartridges, but you are still noticing a problem, print a
For more information, see:
•“Check the estimated ink levels” on page 98
•“Print a
•“Clean the print cartridges” on page 107
Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using
Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new print cartridge.
•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
Troubleshooting
Print quality troubleshooting | 143 |