Troubleshooting
Chapter 14
Solution 1: Check the print settings
Solution: Check the print settings.
•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
•Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
For more information, see:
•“Set the paper type for printing” on page 53
•“Change the print speed or quality” on page 54
•“Print using Maximum dpi” on page 60
•“Change copy speed or quality” on page 88
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•“Recommended papers for printing and copying” on page 34
•“Information on paper” on page 132
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet protectors directly on the glass, and then place the original print side down on top of the sheet protectors.
Cause: The quality of the original was poor.
If this did not solve the issue, try the next solution.
142 Troubleshooting