Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.

For more information, see:

“Clean the print cartridge contacts” on page 108

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge

Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode.

NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card).

Cause: One or both of the print cartridges were having a problem.

Previously used genuine HP cartridge installed

Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.

HP recommends that you have an new print cartridge available, to avoid printing delays.

NOTE: Ink levels might not be available for the indicated print cartridges.

Cause: The genuine HP ink cartridge was previously used in some other product.

Original HP ink depleted

Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Troubleshooting

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