Troubleshooting

Chapter 14

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

8.If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.

CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.

HP Imaging device functions

HP Document Viewer

HP Photosmart Essential

HP Image Zone

HP Photo and imaging gallery

HP Photosmart, Officejet, Deskjet, (with product name and software version number)

HP Software update

HP Share to web

HP Solution Center

HP Director

HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the HP Photosmart Software.

Product was not found

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Reset the product

Solution 2: Check the power cord and USB cable

Solution 3: Restart the computer

Solution 4: Uninstall and reinstall the product

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution 1: Reset the product

Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.

Cause: You needed to reset the product.

If this did not solve the issue, try the next solution.

218 Troubleshooting