CD/DVD size mismatch

Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/ DVD that is the same size as specified in the print job, or cancel the print job and start again to specify the correct size in the software.

Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer.

Paper messages

The following is a list of paper-related error messages:

•Paper upside down

•Paper orientation error

•Cannot load paper from input tray

•Ink is drying

•Out of paper

•Paper jam or misfeed

•Paper mismatch

•Wrong paper width

Paper upside down

Solution: Load paper in the input tray print side down.

Cause: Paper in the input tray was upside down.

Paper orientation error

Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops.

Cause: Paper in the input tray was in landscape orientation.

Cannot load paper from input tray

Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Press the button next to OK to continue your print job.

Cause: There was not enough paper in the input tray.

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Troubleshooting

Errors 237