Troubleshooting
Chapter 14
Solution 1: Check the print cartridge
Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next solution.
For more information, see:
“Replace the print cartridges” on page 99
Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause: The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
260 Troubleshooting