Troubleshooting

Chapter 14

If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.

For more information, see:

“Print a self-test report” on page 114

Cause: The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

To reset the product

1.Remove all paper loaded in the input tray.

2.Make sure that the product is turned on and remove the USB cable from the back of the product.

3.Open the print cartridge door.

The print carriage should move to the far right side of the product.

4.Remove the print cartridges and keep them aside carefully.

5.Close the print cartridge door.

6.Disconnect the power cord from the product and wait for 60 seconds.

7.Reconnect the power cord to the product.

8.Turn on the product by pressing the On button.

9.Open the print cartridge door.

248 Troubleshooting