Chapter 14
For more information, see:
•“Check the estimated ink levels” on page 98
•“Print a
•“Clean the print cartridges” on page 107
Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using
Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new print cartridge.
•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
Troubleshooting
The printout has a horizontal band of distortion near the bottom of a borderless print
Try the following solutions if your borderless print has a blurry band or line on the bottom of it.
•Solution 1: Check the paper type
•Solution 2: Use a higher print quality setting
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.
138 Troubleshooting