Solution 3: Check the print settings

Solution: Check the print settings.

Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

For more information, see:

Set the paper type for printing” on page 53

Change the print speed or quality” on page 54

Print using Maximum dpi” on page 60

Change copy speed or quality” on page 88

Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution.

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit

Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support.

Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.

Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit.

If this did not solve the issue, try the next solution.

Solution 5: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

Lint-free cloth, or any soft material that will not come apart or leave fibers.

Distilled, filtered, or bottled water.

Troubleshooting

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