Solution 3: Check the print settings
Solution: Check the print settings.
•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
•Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
For more information, see:
•“Set the paper type for printing” on page 53
•“Change the print speed or quality” on page 54
•“Print using Maximum dpi” on page 60
•“Change copy speed or quality” on page 88
Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution.
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
•
•Distilled, filtered, or bottled water.
Troubleshooting
Errors 239