Cause: Printing a borderless image from a non-HP software application produced unexpected results.

The product is not responding

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Load paper in the input tray

Solution 3: Select the correct printer

Solution 4: Check the printer driver status

Solution 5: Wait until the product completes the current operation

Solution 6: Remove all cancelled print jobs from the queue

Solution 7: Clear the paper jam

Solution 8: Make sure the print carriage can move freely

Solution 9: Check the connection from the product to your computer

Solution 10: Reset the product

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.

Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: Load paper in the input tray. For more information, see:

Load paper” on page 37

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer

Solution: Make sure you have selected the correct printer in your software application.

TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The product was not the selected printer.

Troubleshooting

Print troubleshooting

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