Chapter 14
•Scanned image shows dotted lines instead of text
•The scan feature does not work
Scan halts
Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resources might have been low.
Scan failsTry the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn on your computer
•Solution 2: Check the connection from the product to your computer
Troubleshooting
Solution 1: Turn on your computer
Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.If the product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on.
For more information, see the Start Here guide.
Cause: The product was not connected to the computer. If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software
Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Start Here guide.
Cause: The HP Photosmart Software might not have been installed.
168 Troubleshooting