15 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•Warranty

•Print cartridge warranty information

•Support process

•Before you call HP support

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•HP Korea customer support

•Prepare the HP All-in-One for shipment

•Pack the HP All-in-One

Warranty

For more information about the warranty, see the printed documentation that came with the product.

Print cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

Support process

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HP warranty and support