Chapter 14

Insert CD/DVD holder

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Load a CD/DVD on the CD/DVD holder

•Solution 2: Load the next CD/DVD on the CD/DVD holder

Troubleshooting

Solution 1: Load a CD/DVD on the CD/DVD holder

Solution: Load the printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first.

For more information, see:

“Load a CD/DVD” on page 45

Cause: The product prompted you to insert the CD/DVD holder for a single CD/ DVD print job.

If this did not solve the issue, try the next solution.

Solution 2: Load the next CD/DVD on the CD/DVD holder

Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the printable side up and push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray.

Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job.

192 Troubleshooting