NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

•“Check the estimated ink levels” on page 98

•“Print a self-test report” on page 114

•“Clean the print cartridges” on page 107

Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new print cartridge.

•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: If you are making a copy, place a protective sheet on the glass

•Solution 4: Clean the glass

•Solution 5: Check the print catridges

•Solution 6: Replace the print cartridge

Troubleshooting

Print quality troubleshooting

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