Troubleshooting

Chapter 14

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the following:

•Deleting temporary Internet files

•Deleting downloaded program files

•Emptying the Recycle Bin

•Deleting files from your temporary folder

•Deleting files created by other Windows tools

•Removing optional Windows components that you do not use d. After selecting the components to remove, click OK.

5.Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6.Try using the product again.

Cause: The software needed to be completely uninstalled and reinstalled.

Unable to print

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Print a self test report

•Solution 2: Clear the print queue

•Solution 3: Disconnect and reconnect the USB cable

•Solution 4: Verify that the product is set as the default printer

•Solution 5: Check if the printer is paused or offline

•Solution 6: Clear the print queue manually

•Solution 7: Stop and restart the print spooler

•Solution 8: Verify whether the software application has a problem

208 Troubleshooting