Chapter 14

Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.

For more information, see:

Set the paper type for printing” on page 53

Set the paper size” on page 52

Cause: The print setting for the print job did not match the paper type or size loaded in the product.

Wrong paper width

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

Set the paper type for printing” on page 53

Cause: The print setting chosen for the print job did not match the paper loaded in the product.

Troubleshooting

Power and connection messages

The following is a list of power- and connection-related error messages:

Product not found

Communication test failed

Improper shutdown

Two-way communication lost

Product not found

Solution: If the product is not properly connected to the computer, communication errors might occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.

242 Troubleshooting