Fax tones are recorded on my answering machine | HP C7100 specs

Troubleshooting and support

Chapter 5

One from printing faxes, review the display for information on the error condition. Also, check for the following problems:

●The HP All-in-One is not set up properly for faxing.

●There is no paper loaded in the input tray.

●There is a paper jam.

●The ink cartridge door is open. Close the ink cartridge door, as shown below:

●The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

Resolve any problems found. If there are any unprinted faxes stored in memory, the HP All- in-One will begin printing all stored faxes in memory.

Note To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One.

Cause An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off.

Solution Check for the following problems:

●The HP All-in-One is turned off. Press the On button to turn on the device.

●The HP All-in-One is not set up properly for faxing.

●There is no paper loaded in the input tray.

●There is a paper jam.

●The ink cartridge door is open. Close the ink cartridge door.

●The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

Note If Backup Fax Reception is enabled and you turn off the HP All-in-One,

all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off.

After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls.

Fax tones are recorded on my answering machine

Cause The answering machine is not set up properly with the HP All-in-One or the Rings to Answer setting is not correct.

90	HP Photosmart C7100 All-in-One series

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HP C7100 manual Fax tones are recorded on my answering machine

Contents

HP Photosmart C7100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy Scan Label Description HP All-in-One at a glance Control panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired network To connect the HP All-in-One to the network Install the software for a network connection To install the Mac HP All-in-One software To install the Windows HP All-in-One software Integrated wireless Wlan 802.11 network setup Connect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 network If you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup Wizard What you need for an ad hoc network Wireless ad hoc network setup Prepare a Windows XP computer To disable LAN connections with Windows XPTo prepare your computer On the Windows Control Panel, click Security Center Prepare a Mac To create a new network profile Create a network profile for other operating systemsSelect Create Network… Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard To restore network defaults Restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and off Automatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web Server Use the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settings Parameter Wired 802.3 network settings Default Gateway Wireless 802.11 network settings When you use the web or send an e-mail message, you use a Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing USA Choose the correct fax setup for your home or office Select your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Not applicable ServiceUp modem, and answering Machine To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-One To set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mail Case H Shared voice/fax line with computer dial-up modem Fax Example of a parallel splitter Answering machine Case I Shared voice/fax line with answering machine Fax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxes To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing Test your fax setup To test your fax setup from the control panelSet the fax header To set a default fax header from the control panel Load originals Load originals and load paperLoad 10 x 15 cm 4 x 6 inch photo paper To load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load an original in the Slide and Negative Film holder To load 35 mm slides To load 35 mm negatives Lower the lid of the HP All-in-One before starting the scan Make a copy Avoid paper jamsScan an image To make a copy from the control panel Make reprints of your photos Scan an original to a computerPress Scan Menu Press OK to select Select Computer Scan an original to a memory card or storage device Defaults optionPrint Options Print Preview To save a scan to a memory card or storage device Scan slides or negative filmTo scan a slide or negative To change the original type To print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photos To edit the selected photo before printing To print more than one copy of the selected photoTo select additional photos for printing Press OK to select Select to Print Print Preview Print Now Print from a software applicationTo print from a software application Windows To print from a software application Mac Press Fax Menu Send a basic faxPress Start Fax Black Press Start Fax Black again Replace the ink cartridges If you do not have another page to faxTo replace the ink cartridges Use the HP All-in-One features Align the printer Clean the glass Clean the HP All-in-OneClean the lid backing To clean the glass To clean the lid backing Clean the exterior Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong language Fax setup troubleshooting Fax test failedHP All-in-One does not print Fax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failedWhat to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the following HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Troubleshooting and support Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network setup troubleshooting Printer not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is active Wireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signal Cause An invalid WEP key was entered Error message Invalid WEP Key Network software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jams Information on ink cartridges Calibration errorInk cartridge messages Cannot print Ink cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration near Print head assembly is stalled Non-HP inkOriginal HP ink depleted Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soon Wrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a call Print specifications Paper specificationsSystem requirements Paper tray capacities Scan specifications Copy specificationsFax specifications Physical specifications Ink cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification number Warranty Index Negatives Basics Guide 111 112