Troubleshooting and support

Chapter 5

One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, follow the instructions provided in this guide.

For more information, see: Replace the ink cartridges

Cause The ink cartridge(s) are not intended for use in this device. Solution Contact HP Support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Ink cartridge problem

Cause The indicated ink cartridge(s) are missing or are damaged.

Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned.

If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP customer support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see: Replace the ink cartridges

Ink cartridge(s) are empty

Cause The indicated ink cartridge(s) are out of ink.

Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).

For more information, see:

Replace the ink cartridges

Ink cartridge(s) are expired

Cause The ink in the indicated ink cartridge(s) is at the expiration date.

Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see:

●Replace the ink cartridges

●Ink cartridge warranty information

Ink expiration near

Cause The ink in the indicated ink cartridge(s) is near expiration. Solution One or more of the ink cartridges are near their expiration date.

Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message,

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HP Photosmart C7100 All-in-One series