HP C7100 85

Troubleshooting and support

Chapter 5

Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly.

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

Cause The HP All-in-One is turned off.

Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

Cause The wrong phone cord is used to connect the HP All-in-One or the phone cord is plugged into the wrong port.

Solution

Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Make sure you used the phone cord supplied in the box with the HP All-in-One to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.

82	HP Photosmart C7100 All-in-One series

Contents

Page Basics Guide Hewlett-PackardCompany notices Contents Index 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Name and Description Copy Menu Start Copy Black Start Copy Color Scan Menu Use the HP Photosmart software Find more information Access the onscreen Help 2 Network setup Wired network setup What you need for a wired network Connect the HP All-in-Oneto the network Install the software for a network connection To install the Windows HP All-in-Onesoftware Issues Stopping Installation Issues Stopping Installation Notice about Firewalls Next Integrated wireless WLAN 802.11 network setup What you need for an integrated wireless WLAN 802.11 network Connect to an integrated wireless WLAN 802.11 network To connect the HP All-in-Onewith the Wireless Setup Wizard Network Wireless Setup Wizard If you do not see your network name in the list Enter a New Network Name (SSID) Wireless ad hoc network setup What you need for an ad hoc network Prepare a Windows XP computer Prepare a Mac Create a network profile for other operating systems Connect to a wireless ad hoc network Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel View Network Settings View Network Settings Menu To display wired network settings Display Wired Summary To display wireless network settings Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions Set Not Set Wired (802.3) network settings AutoIP DHCP Not Specified include 10TX-Full, 10TX-Half, 100TX-Full,and 100TX-Half.When Wireless (802.11) network settings Connected Disconnected Disabled Not applicable Ad hoc No signal (number) Not Applicable Open System Shared Key 64-bit 128-bit WPA-AES WPA-TKIP (MAC address) Bluetooth settings Visible to all Not visible Low High 3 Fax setup Set up the HP All-in-Onefor faxing Choose the correct fax setup for your home or office Select your fax setup case Other equipment Recommended fax setup services sharing your fax for parallel-typephone for serial-typephone Page Case A: Separate fax line (no voice calls received) Case B: Set up the HP All-in-Onewith DSL To set up the HP All-in-Onewith DSL Case C: Set up the HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer dial-upmodem (no voice calls received) Case H: Shared voice/fax line with computer dial-upmodem Example of a parallel splitter Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer dial-upmodem and answering machine Page Case K: Shared voice/fax line with computer dial-upmodem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Set the answer mode Set the number of rings before answering Change the answer ring pattern for distinctive ringing Test your fax setup Set the fax header To set a default fax header from the control panel Fax Header 4 Use the HP All-in-Onefeatures Load originals and load paper Load originals Load 10 x 15 cm (4 x 6 inch) photo paper Load an original in the Slide and Negative Film holder To load 35 mm negatives To load 35 mm slides Page Avoid paper jams Make a copy Scan an image Scan an original to a computer Make reprints of your photos Scan an original to a memory card or storage device Scan slides or negative film Print 10 x 15 cm (4 x 6 inch) photos Bottom left Bottom right View & Print Print To print more than one copy of the selected photo Print from a software application Send a basic fax Replace the ink cartridges Page Align the printer Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior 5 Troubleshooting and support Uninstall and reinstall the software Hardware setup troubleshooting The display shows the wrong language Preferences To set your language and country/region Setup Set Language Fax setup troubleshooting The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed What to do The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The HP All-in-Oneis having problems sending and receiving faxes Page Page Error Correction Mode Fax Speed Medium (14400) Slow (9600) Status If you hear noise, do the following The HP All-in-Onecannot send faxes, but can receive faxes Space The HP All-in-Oneis having problems sending a manual fax Start Fax Black Start Fax Color The HP All-in-Onecannot receive faxes, but can send faxes Cause Auto Answer Auto Answer Page All Rings Backup Fax Reception Off Fax Log Fax tones are recorded on my answering machine Page Network setup troubleshooting To establish an active network connection The Printer not Found screen appears during installation To make sure your network connection is active To print the network configuration page Network View Network Settings Print Network Configuration Page I am using a cable modem without a router and I do not have IP addresses Weak signal Error message: Cannot connect to network not Error message: Invalid WEP Key Error message: Invalid passphrase Error message: The access point timed out before a connection could be made Error message: More than 1 SecureEZ Setup access point found Network software installation troubleshooting The Printer Not Found screen appears during installation Clear paper jams Information on ink cartridges Ink cartridge messages Ink cartridge problem Ink cartridge(s) are empty Ink cartridge(s) are expired Ink expiration near Non-HPink Original HP ink depleted Print head assembly is stalled To clear the print head assembly Print head failure Printer alignment failed Replace ink cartridges soon Wrong ink cartridge(s) installed Support process HP support by phone Additional warranty options 6 Technical information System requirements Paper specifications Print specifications Copy specifications Scan specifications Fax specifications Physical specifications Power specifications Environmental specifications Acoustic information Environmental product stewardship program Regulatory notices Ink cartridge warranty information Warranty Index N negatives