Troubleshooting and support
Chapter 5
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.
Cause The number you entered when sending the fax is not in the proper format. Solution Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.
If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.
Cause The receiving fax machine is having problems.
Solution To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.
The HPCause The recipient's fax machine might not support receiving faxes manually. Solution Check with the recipient to see if their fax machine can receive faxes manually.
Cause You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones.
Solution If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.
Cause The telephone used to initiate the fax call was not connected directly to the HP All-
Solution
Note This possible solution applies only in the countries/regions that receive a
86 | HP Photosmart C7100 |