If Firmware Upgrade Appears to Fail
The hub management menus and Boot menu require a serial interface through the
Symptom | Cause/Solution |
–During firmware upgrade, the following message appears every 1 minute and 45 seconds:
Hub-Controller version: 03.06 is now loaded into RAM
–After firmware upgrade, ‘Hub Controller Version”and “Status of Hub Controller
–All port LEDs are off.
–The hub is inoperable.
The terminal screen does not display a prompt.
“pROBE+>”appears instead of the Main menu.
The hub device agent code and hub controller firmware are not compatible. Incompatibility can occur when:
–The device agent code was installed in the incorrect order.
–Firmware transfer was interrupted during the update procedure.
–Only one firmware file was updated.
The hub controller firmware must be updated before updating the hub device code. Both files must be updated.
Reinstall the prior version of the firmware as described in the following section. Then follow the update procedures provided in Updating the Hub Firmware on page 48.
The serial port is not connected. Verify that the serial cable is connected to the correct ports.
The cable is not a
The terminal or terminal emulator is not configured correctly. Verify that the terminal or terminal emulator is configured as described on page 46.
The hub firmware is experiencing temporary difficulty. Reset the hub, and verify that the Main menu appears.
Troubleshooting
If Firmware Upgrade Appears to Fail | 79 |
