Chapter 5

Troubleshooting

6.Plug in the power cords, and turn on power to the HP NetServer. The following message appears:

The configuration has been cleared. Set the Clear Config switch to the OFF position before rebooting.

7.Turn off power to the HP NetServer and unplug the power cords.

8.Return switch 5 on the system board to the OFF position.

9.Reconnect cables and power cords to the HP NetServer.

10.Close up the server.

11.Restore HP NetServer to normal operation.

12.Turn on power to the HP NetServer. The error message may be displayed:

0012-34: Incorrect System Configuration

13.Press the [F2] function key and answer Yes to save the configuration, then exit the Setup utility.

Password Problems

If you have forgotten the password, your HP NetServer will function normally, but you will not be able to change the system configuration settings in the Setup utility.

To reset the password, the procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the system board assembly.

1.Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation.

2.Power down the HP NetServer.

3.Disconnect the power cords and cables and, if necessary, label each one to support re- assembly.

CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected.

4.For both rack-mounted and pedestal models, remove the covers to gain access to the system board assembly.

NOTE

In the LH 6000r, this assembly is under the right cover; in the LH 6000, it is under

 

the top cover.

While you can reset the system password in the rack or in the pedestal, it is recommended that you remove the system board assembly to perform configuration changes.

5.Move switch 6 on the system board (labeled "Clear Password") to the ON position.

6.Plug in the power cords. Turn on power to the HP NetServer and allow it to complete its startup routine. The old password will be erased.

7.Turn off power to the HP NetServer. Unplug the power cords.

8.Return switch 6 to the OFF position.

9.Reconnect cables and power cords to the HP NetServer.

10.Close up the server.

11.Restore HP NetServer to normal operation.

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