Chapter 5

Troubleshooting

CD-ROM Problems

Symptoms:The CD-ROM drawer will not open.

If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the following:

1.Turn off all power to the computer.

2.To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole and push in about 1.75 inches (40 mm).

Insert paper clip

3.Remove the disk and close the drawer.

4.After you remove the disk, start the computer and try to open the drawer again with the Eject Button or software commands.

5.If the drawer still will not open, replace the CD-ROM drive with a working unit.

The CD-ROM drive is not working properly.

If the CD-ROM drive does not work, do the following:

1.Review the installation guidelines in Chapter 2 to ensure a proper configuration.

2.In addition, check the following:

◊Check that the correct drivers are installed.

◊Check that there is a CD-ROM disk in the CD-ROM drive.

◊Check that all internal drive cables are securely attached and functional.

3.If the drive is a Hewlett-Packard CD-ROM, review the CD-ROM Installation Guide for any special installation instructions.

4.Try installing a known good CD-ROM drive

5.If the problem persists, check for environmental problems that can damage disk media and disk drive heads. Environmental problems result from:

◊Radiated Interference: Sources include communications and radar installations, radio/TV broadcast transmitters, and hand-held receivers.

◊Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors.

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