Chapter 5

Troubleshooting

Environmental problems result from:

◊Radiated Interference: Sources include communications and radar installations (such as at an airport), radio/TV broadcast transmitters, and hand-held receivers.

◊Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors.

Keyboard and Mouse Problems

Symptoms:

The keyboard does not work.A character is not displayed when a key is pressed.

1.Review the Troubleshooting Checklist before you continue.

2.Make sure that the keyboard is not locked.

3.Make sure that the keyboard cable connections at the rear of the server and at the back of the keyboard are securely and correctly attached.

4.If a keyboard/monitor switchbox is used with this HP NetServer, plug the keyboard directly into the keyboard port of the HP NetServer. Verify the problem.

5.If the problem persists, turn off the server and back on by using the power button.

6.Try replacing the keyboard with a known good keyboard.

7.If the problem persists, check the keyboard cable for continuity, or try a known good cable.

8.If the problem persists, replace the system board.

The mouse does not work or is intermittent.

The HP NetServer automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following:

1.Review the Troubleshooting Checklist before you continue.

2.Check that the mouse cable is properly and securely connected to the NetServer.

3.If a keyboard/monitor switchbox is used with this HP NetServer, plug the mouse directly into the keyboard port of the HP NetServer. Verify the problem.

4.Verify that the mouse's port does not have a resource conflict. Use the Setup Utility (press [F2]).

5.Verify that the correct mouse driver has been installed onto the boot drive. Refer to the mouse installation manual or the operating system manual.

6.Replace the mouse with a known good unit.

7.If the problem persists, replace the system board.

Network Interface Card Problems

See the appropriate Network Interface Card documentation.

Symptoms:

The adapter can't connect to the network.

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