Disable unused protocols and services

131

Administrator Settings

132

Color Access Control

132

Protected Protocols – HTTPS

132

Firewall

132

Scan-to and Fax-to Folder Authentication

132

Syslog

132

Certificates

133

Signed Firmware

133

Wireless Authentication

133

Economy settings

134

Print with General Office mode

134

Power handling

134

Clean the product

136

Clean the control panel

136

Product updates

137

11 Solve problems

139

Customer support

140

Problem-solving checklist

141

Step 1: Check that the product power is on

141

Step 2: Check the control panel for error messages

141

Step 3: Test print functionality

141

Step 4: Try sending a print job from a computer

141

Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)

142

Factors that affect product performance

142

Restore the factory-set defaults

142

Paper feeds incorrectly or becomes jammed

143

The product does not pick up paper

143

The product picks up multiple sheets of paper

143

Prevent paper jams

143

Clear jams

145

Jam locations

145

Clear jams in Tray 1(Multi-purpose tray)

145

Clear jams in Tray 2

149

Clear jams in optional Tray 3

150

Clear jams in the left door

151

Clear jams in the output bin

153

Clear jams in the duplexer

154

Improve print quality

157

Use the correct paper type setting in the printer driver

157

ENWW

ix

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HP Pro X X451DN Inkjet CN459A#B1H manual 139