Problem-solving checklist | HP Pro X X451DN Inkjet CN459A#B1H

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

●Step 1: Check that the product power is on

●Step 2: Check the control panel for error messages

●Step 3: Test print functionality

●Step 4: Try sending a print job from a computer

●Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)

●Factors that affect product performance

Step 1: Check that the product power is on

1.Make sure the product is plugged in and turned on.

2.Make sure the power cable is connected to the product and the outlet.

3.Check the power source by connecting the power cable to a different outlet.

4.If the product motors do not rotate, make sure the ink cartridges are installed and that the doors are all closed. The control panel displays messages to indicate these problems.

Step 2: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 3: Test print functionality

1.From the control panel Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2.Open the Print Reports menu, and select the Printer Status Report to print the report.

3.If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product.

NOTE: Make sure the paper in the tray meets specifications for this product.

Step 4: Try sending a print job from a computer

1.Use a word-processing program to send a print job to the product.

2.If the job does not print, make sure you selected the correct printer driver.

3.Uninstall and then reinstall the product software.

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HP Pro X X451DN Inkjet CN459A#B1H Problem-solving checklist, Check that the product power is on, Test print functionality

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 125 117 139 181 215 183191 195 229 227 Product basics HP Officejet Pro X451 Series models Product overview Officejet Pro X551dw models Paper handling HP Officejet Pro X551 Series models Accessibility features Environmental features Front view X451 Series Product views Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel help system Control panel layout X551 Series Enww Buttons on the Home screen X551 Series Jan 00 00 0000a Enww Control panel help system Control panel menus Plug and Print Officejet Pro X551 models only Status menuApps Setup Menu PIN Network menu Defaults Menu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models only Language Device Setup menu Default Paper Plain Paper Any print job that does not specify a type Sets the type of paper for printing internal reports, or Menu item Sub-menu item Description Menu item Description Tools menu Usage Print Reports menu Connect the product CD installation Connect the product using a USB cable Obtain the IP address Install the product on a wired networkConnect the product to a network Supported network protocols View or change network settings Configure IP network settingsInstall the software HP OfficeJet Pro Set or change the product password Touch the Manual IP Address button HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Enww Manually connect the product to a wireless network Use the product with Windows Select the correct printer driver for Windows Recommended software installation Print drivers onlySupported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP Universal Print Driver UPD UPD installation modes Change the default settings for all print jobs Change print job settings for WindowsPriority for print settings Change the product configuration settings Windows Remove the printer driver from WindowsWindows XP Windows Vista Supported utilities for Windows Use the product with Mac Supported operating systems and printer drivers for Mac Open the HP Utility HP Utility featuresSoftware for Mac computers HP Utility for Mac Priority for print settings for Mac Click the Options & Supplies button Change printer-driver settings for Mac Open System Preferences Select Print & Scan Remove the printer driver from Mac operating systems HP Embedded Web Server Supported utilities for Mac Solve problems with Mac Paper and print media Media type Understand paper use Media type Do not Enww Supported paper sizes Size Dimensions Tray Automatic duplex Printing 4Supported photo media 5Other supported media Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation 7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper trays Load Tray 2 or optional Tray Enww Paper use Configure the product Configure traysConfigure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Enww Ink cartridge view Supplies views Manage ink cartridges Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Print with General Office mode HP policy on non-HP ink cartridges Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storage Replace the ink cartridges Replacement instructions Replacement instructions Enww Interpret the Print Quality Report Solve issues with suppliesCheck the ink cartridges Refilled or remanufactured ink cartridges Section Interpret control panel messages for supplies Incompatible color Counterfeit or used color cartridge installedGenuine HP supply installed Install color cartridge Used color installed, to accept press OK Enww Print Get help for any printing option with Windows Print tasks WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Automatically print on both sides with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Set Advanced color options with Windows Print tasks Mac Create and use printing presets with MacCreate a printing preset Use printing presets Use automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Set the color options with Mac Enww Print colored text as black grayscale with Windows Cancel a print jobCancel a print job with Windows Additional print tasks Windows Print on special paper or labels with Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Enww Resize documents or print on a custom paper size with Mac Cancel a print job with MacAdditional print tasks Mac OS Change the paper size and type with Mac Enww Use HP ePrint Supported operating systems Use the HP ePrint Mobile Driver AirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Connect the printer with HP Wireless Direct Enww For Officejet Pro X551 Series printers Plug and Print USB Drive printing Print Color Change the color theme for a print job Adjust color Dry Time Saturation Black Ink Spread Change the color options Enww Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Manage and maintain Menu Item Sub Menu Item Description Print information pages About cookies Use the HP Embedded Web Server Home tab FeaturesOpen the HP Embedded Web Server Tools Tab Web Services tabNetwork tab Security statements Use HP Web Jetadmin softwareProduct security features Settings Tab Disable unused protocols and services Firewall Administrator SettingsColor Access Control Protected Protocols Https Scan-to and Fax-to Folder Authentication Signed Firmware Wireless AuthenticationCertificates Set Standby Economy settingsPrint with General Office mode Power handling Schedule On/Off Set Sleep After Standby Clean the control panel Clean the product Product updates Enww Solve problems Customer support Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messages Factors that affect product performance Restore the factory-set defaults Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Enww Clear jams in Tray 1Multi-purpose tray Clear jamsJam locations Enww Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Reinstall the duplexer Close the left door Solve problems Improve print quality Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color theme for a print job Adjust color Change the color options Enww Use paper that meets HP specifications Black Cyan Inspect the ink cartridge for damage Use the printer driver that best meets your printing needs Clean ink smearsClean the printhead HP UPD PS driver HP PCL 6 driver Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage device Solve Plug and Print USB Drive printing problems X551 Series Poor physical connection Solve product connectivity problemsSolve USB direct-connect problems Solve network problems Computer is unable to communicate with the product Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Wireless connectivity checklist Solve wireless network problems Ii. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless product loses communication when connected to a VPN Wireless network is not functioning Click Settings Solve product software problems with WindowsProblem Solution Click All Programs Click Devices and PrintersProperties Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Print job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Supplies and accessories Part number Cartridge number Description Order parts, accessories, and suppliesPart numbers Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 185 End User License Agreement Transfer Enww OpenSSL Customer support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsProduct Height Depth Width Weight Operating Transporting Environmental specifications Enww Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge Non-U.S. returns Battery disposal Printer recycling Paper HP Officejet Pro X451 and X551 Series Material restrictions Disposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet Msds For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information FCC Statement Regulatory NoticesRegulatory model identification number Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice Products with wireless LAN devices Germany Enww Brazil Anatel statement Additional statements for wireless productsFCC compliance statement-United States Australia statement Additional statements for wireless products 225 Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? USB Index Labels Obtaining TCP/IP WPS Enww Page Hewlett-Packard Development Company, L.P