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Pro X X451DN Inkjet CN459A#B1H
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Pro X X451DN Inkjet CN459A#B1H
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Troubleshooting
Specification
Install
Defaults
Use HP Web Jetadmin software
Wireless Authentication
Configure IP network settings
Solve problems with Mac
Create a printing preset
Replacement instructions
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Contents
Officejet PRO X451
Page
HP Officejet Pro X451 and X551 Series
Copyright and License
Trademark Credits
Conventions used in this guide
Conventions used in this guide
Table of contents
Use the product with Windows
Vii
117
125
139
181
195
183
191
215
227
229
Product basics
Product overview
HP Officejet Pro X451 Series models
HP Officejet Pro X551 Series models
Officejet Pro X551dw models Paper handling
Environmental features
Accessibility features
Product views
Front view X451 Series
Front view X551 Series
Back view
Interface ports
Serial number and model number location
Control panel layout X451 Series
Buttons on the Home screen X451 Series
Control panel layout X551 Series
Control panel help system
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Jan 00 00 0000a
Buttons on the Home screen X551 Series
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Control panel help system
Control panel menus
Status menu
Apps
Plug and Print Officejet Pro X551 models only
Setup Menu
Network menu
PIN
Defaults
HP Web Services menu Officejet Pro X451 models only
Menu item Sub-menu item Description
Device Setup menu
Language
Default Paper Plain Paper
Sets the type of paper for printing internal reports, or
Any print job that does not specify a type
Menu item Sub-menu item Description
Tools menu
Menu item Description
Print Reports menu
Usage
Connect the product
Connect the product using a USB cable
CD installation
Supported network protocols
Install the product on a wired network
Connect the product to a network
Obtain the IP address
Configure IP network settings
Install the software
View or change network settings
Set or change the product password
HP OfficeJet Pro
Touch the Manual IP Address button
Link speed and duplex settings
Setting Description
HP ePrint
Connect the product to a wireless network using WPS
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Manually connect the product to a wireless network
Use the product with Windows
Recommended software installation Print drivers only
Supported operating systems and printer drivers for Windows
Select the correct printer driver for Windows
Select the correct printer driver for Windows
UPD installation modes
HP Universal Print Driver UPD
Change print job settings for Windows
Priority for print settings
Change the default settings for all print jobs
Change the product configuration settings
Windows Vista
Remove the printer driver from Windows
Windows XP
Windows
Supported utilities for Windows
Use the product with Mac
Supported operating systems and printer drivers for Mac
HP Utility for Mac
HP Utility features
Software for Mac computers
Open the HP Utility
Priority for print settings for Mac
Change printer-driver settings for Mac
Click the Options & Supplies button
Remove the printer driver from Mac operating systems
Open System Preferences Select Print & Scan
Supported utilities for Mac
HP Embedded Web Server
Solve problems with Mac
Paper and print media
Understand paper use
Media type
Media type Do not
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Size Dimensions Tray Automatic duplex Printing
Supported paper sizes
4Supported photo media
5Other supported media
Paper type Weight Capacity1 Paper orientation
Supported paper types and tray capacity
7Tray 2 main tray and Tray 3 accessory tray
Load paper trays
Load Tray 1 multi-purpose tray on left side of the product
Load Tray 2 or optional Tray
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Configure trays
Configure trays
Paper use Configure the product
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Ink cartridges
Ink cartridge information
Color Cartridge number Part number
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Supplies views
Ink cartridge view
Print with General Office mode
Change settings for ink cartridges
Print when an ink cartridge is at estimated end of life
Manage ink cartridges
Recycle supplies Ink cartridge storage
Store and recycle supplies
HP anticounterfeit website
HP policy on non-HP ink cartridges
Replacement instructions
Replace the ink cartridges
Replacement instructions
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Refilled or remanufactured ink cartridges
Solve issues with supplies
Check the ink cartridges
Interpret the Print Quality Report
Section
Interpret control panel messages for supplies
Install color cartridge
Counterfeit or used color cartridge installed
Genuine HP supply installed
Incompatible color
Used color installed, to accept press OK
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Print
Print tasks Windows
Open the printer driver with Windows
Get help for any printing option with Windows
Save custom print settings for reuse with Windows
Change the number of print copies with Windows
Use a printing shortcut with Windows
Create printing shortcuts
Select an existing shortcut as a base
Improve print quality with Windows
Select the page size with Windows
Select a custom page size with Windows
Select the paper type with Windows
Select the paper tray with Windows
Print on both sides duplex with Windows
Automatically print on both sides with Windows
Print multiple pages per sheet with Windows
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Select page orientation with Windows
Set Advanced color options with Windows
Use printing presets
Create and use printing presets with Mac
Create a printing preset
Print tasks Mac
Set the color options with Mac
Print multiple pages on one sheet of paper with Mac
Print on both sides of the page duplex printing with Mac
Use automatic duplex printing
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Additional print tasks Windows
Cancel a print job
Cancel a print job with Windows
Print colored text as black grayscale with Windows
Print on special paper or labels with Windows
Print the first or last page on different paper with Windows
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Scale a document to fit page size with Windows
Add a watermark to a document with Windows
Create a booklet with Windows
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Change the paper size and type with Mac
Cancel a print job with Mac
Additional print tasks Mac OS
Resize documents or print on a custom paper size with Mac
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Use HP ePrint
Use the HP ePrint Mobile Driver
Supported operating systems
AirPrint
Connect the printer with HP Wireless Direct
Connect and print from a WiFi capable mobile device
Connect the printer with HP Wireless Direct
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Plug and Print USB Drive printing
For Officejet Pro X551 Series printers
Print
Color
Adjust color
Change the color theme for a print job
Change the color options
Dry Time Saturation Black Ink Spread
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Use the HP EasyColor option
Match colors to your computer screen
Print fade- and water-resistant prints
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Manage and maintain
Print information pages
Menu Item Sub Menu Item Description
Use the HP Embedded Web Server
About cookies
Features
Open the HP Embedded Web Server
Home tab
Web Services tab
Network tab
Tools Tab
Settings Tab
Use HP Web Jetadmin software
Product security features
Security statements
Disable unused protocols and services
Scan-to and Fax-to Folder Authentication
Administrator Settings
Color Access Control Protected Protocols Https
Firewall
Wireless Authentication
Certificates
Signed Firmware
Power handling
Economy settings
Print with General Office mode
Set Standby
Set Sleep After Standby
Schedule On/Off
Clean the product
Clean the control panel
Product updates
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Solve problems
Customer support
Check the control panel for error messages
Problem-solving checklist
Check that the product power is on
Test print functionality
Restore the factory-set defaults
Factors that affect product performance
Product picks up multiple sheets of paper
Paper feeds incorrectly or becomes jammed
Product does not pick up paper
Prevent paper jams
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Clear jams
Jam locations
Clear jams in Tray 1Multi-purpose tray
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Reinstall the duplexer Close the left door Solve problems
Clear jams in Tray
Clear jams in optional Tray
Clear jams in the left door
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Clear jams in the output bin
Clear jams in the duplexer
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Reinstall the duplexer Close the left door Solve problems
Change the paper type and size setting for Mac
Use the correct paper type setting in the printer driver
Change the paper type and size setting for Windows
Improve print quality
Adjust color
Change the color theme for a print job
Change the color options
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Use paper that meets HP specifications
Black Cyan
Inspect the ink cartridge for damage
Clean ink smears
Clean the printhead
Use the printer driver that best meets your printing needs
HP PCL 6 driver
HP UPD PS driver
Product does not print or it prints slowly
Product does not print
Product prints slowly
Solve Plug and Print USB Drive printing problems X551 Series
File does not print from the USB storage device
Solve network problems
Solve product connectivity problems
Solve USB direct-connect problems
Poor physical connection
Computer is using the incorrect IP address for the product
Computer or workstation might be set up incorrectly
Computer is unable to communicate with the product
Product is disabled, or other network settings are incorrect
Solve wireless network problems
Wireless connectivity checklist
Ii. Click All Programs
Cannot connect more computers to the wireless product
Wireless product loses communication when connected to a VPN
Network does not appear in the wireless networks list
Wireless network is not functioning
Solve product software problems with Windows
Problem Solution
Click Settings
Click Devices and Printers
Properties
Click All Programs
Solve product software problems with Mac
Printer driver is not listed in the Print & Fax list
Software troubleshooting
Hardware troubleshooting
Print job was not sent to the product that you wanted
Supplies and accessories
Order parts, accessories, and supplies
Part numbers
Part number Cartridge number Description
Service and support
Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement 185
End User License Agreement
Transfer
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OpenSSL
Customer support
Product specifications
Physical specifications
Product Height Depth Width Weight
Operation LwAd-mono B LwAd-color B
Environmental specifications
Operating Transporting
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Environmental product stewardship program
Protecting the environment
Ozone production
Power consumption
Paper use
Plastics
HP Officejet print supplies
Multiple returns more than one cartridge
Return and recycling instructions
United States and Puerto Rico
Single returns
Non-U.S. returns Battery disposal Printer recycling
Paper
Material restrictions
HP Officejet Pro X451 and X551 Series
Disposal of waste equipment by users
Electronic Hardware Recycling
Chemical substances
Material Safety Data Sheet Msds
For more information
Substances Table China
Restriction on Hazardous Substances statement Turkey
Restriction on Hazardous Substances statement Ukraine
Restriction on Hazardous Substances statement Vietnam
Regulatory information
Regulatory Notices
Regulatory model identification number
FCC Statement
Vcci statement Japan
Power cord instructions
Power cord statement Japan
EMC statement Korea
GS statement Germany
Products with wireless LAN devices
European Union Regulatory Notice
Germany Enww
Australia statement
Additional statements for wireless products
FCC compliance statement-United States
Brazil Anatel statement
Additional statements for wireless products 225
To disable the usage information function
Anonymous usage information storage
How do I?
Appendix F How do I?
Index
USB
Labels
Obtaining
TCP/IP
WPS
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