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HP Pro X X451DN Inkjet CN459A#B1H Solve product software problems with Windows, Problem Solution

Models: Pro X X451DN Inkjet CN459A#B1H

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Solve product software problems with Windows

Problem	Solution

A printer driver for the product is	Reinstall the product software.
not visible in the Printer folder	NOTE: Close any applications that are running. To close an application that has an icon in the

	system tray, right-click the icon, and select Close or Disable.

	Try plugging the USB cable into a different USB port on the computer.

An error message was	Reinstall the product software.
displayed during the software	NOTE: Close any applications that are running. To close an application that has an icon in the task
installation
	bar, right-click the icon, and select Close or Disable.

	Check the amount of free space on the drive where you are installing the product software. If
	necessary, free up as much space as you can, and reinstall the product software.

	If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode,	Print a Configuration page, and verify the product functionality.
but nothing prints

	Verify that all of the cables are correctly seated and within specifications. This includes the USB and
	power cables. Try a new cable.

	Verify the IP Address on the Configuration Page matches the IP address for the software port. Use
	one of the following procedures:

Windows XP, Windows Server

2003, Windows Server 2008,

and Windows Vista

1.Click Start.

2.Click Settings.

3.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

4.Right-click the product driver icon, and then select Properties.

5.Click the Ports tab, and then click Configure Port.

6.Verify the IP address, and then click OK or Cancel.

7.If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

ENWW

Solve product software problems with Windows

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HP Pro X X451DN Inkjet CN459A#B1H manual Solve product software problems with Windows, Problem Solution, Click Settings

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 125 117139 181 215 183191 195229 227Product basics HP Officejet Pro X451 Series models Product overviewOfficejet Pro X551dw models Paper handling HP Officejet Pro X551 Series modelsAccessibility features Environmental featuresFront view X451 Series Product viewsFront view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel help system Control panel layout X551 SeriesEnww Buttons on the Home screen X551 Series Jan 00 00 0000aEnww Control panel help system Control panel menus Plug and Print Officejet Pro X551 models only Status menuApps Setup Menu PIN Network menuDefaults Menu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models onlyLanguage Device Setup menuDefault Paper Plain Paper Any print job that does not specify a type Sets the type of paper for printing internal reports, orMenu item Sub-menu item Description Menu item Description Tools menuUsage Print Reports menuConnect the product CD installation Connect the product using a USB cableObtain the IP address Install the product on a wired networkConnect the product to a network Supported network protocolsView or change network settings Configure IP network settingsInstall the software HP OfficeJet Pro Set or change the product passwordTouch the Manual IP Address button HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Enww Manually connect the product to a wireless network Use the product with Windows Select the correct printer driver for Windows Recommended software installation Print drivers onlySupported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP Universal Print Driver UPD UPD installation modesChange the default settings for all print jobs Change print job settings for WindowsPriority for print settings Change the product configuration settings Windows Remove the printer driver from WindowsWindows XP Windows VistaSupported utilities for Windows Use the product with Mac Supported operating systems and printer drivers for Mac Open the HP Utility HP Utility featuresSoftware for Mac computers HP Utility for MacPriority for print settings for Mac Click the Options & Supplies button Change printer-driver settings for MacOpen System Preferences Select Print & Scan Remove the printer driver from Mac operating systemsHP Embedded Web Server Supported utilities for MacSolve problems with Mac Paper and print media Media type Understand paper useMedia type Do not Enww Supported paper sizes Size Dimensions Tray Automatic duplex Printing4Supported photo media 5Other supported media Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper traysLoad Tray 2 or optional Tray Enww Paper use Configure the product Configure traysConfigure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Enww Ink cartridge view Supplies viewsManage ink cartridges Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Print with General Office modeHP policy on non-HP ink cartridges Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storageReplace the ink cartridges Replacement instructionsReplacement instructions Enww Interpret the Print Quality Report Solve issues with suppliesCheck the ink cartridges Refilled or remanufactured ink cartridgesSection Interpret control panel messages for supplies Incompatible color Counterfeit or used color cartridge installedGenuine HP supply installed Install color cartridgeUsed color installed, to accept press OK Enww Print Get help for any printing option with Windows Print tasks WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Automatically print on both sides with Windows Print on both sides duplex with WindowsPrint multiple pages per sheet with Windows Enww Select page orientation with Windows Set Advanced color options with Windows Print tasks Mac Create and use printing presets with MacCreate a printing preset Use printing presetsUse automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Set the color options with MacEnww Print colored text as black grayscale with Windows Cancel a print jobCancel a print job with Windows Additional print tasks WindowsPrint on special paper or labels with Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Enww Resize documents or print on a custom paper size with Mac Cancel a print job with MacAdditional print tasks Mac OS Change the paper size and type with MacEnww Use HP ePrint Supported operating systems Use the HP ePrint Mobile DriverAirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless DirectConnect the printer with HP Wireless Direct Enww For Officejet Pro X551 Series printers Plug and Print USB Drive printingPrint Color Change the color theme for a print job Adjust colorDry Time Saturation Black Ink Spread Change the color optionsEnww Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Manage and maintain Menu Item Sub Menu Item Description Print information pagesAbout cookies Use the HP Embedded Web ServerHome tab FeaturesOpen the HP Embedded Web Server Tools Tab Web Services tabNetwork tab Security statements Use HP Web Jetadmin softwareProduct security features Settings TabDisable unused protocols and services Firewall Administrator SettingsColor Access Control Protected Protocols Https Scan-to and Fax-to Folder AuthenticationSigned Firmware Wireless AuthenticationCertificates Set Standby Economy settingsPrint with General Office mode Power handlingSchedule On/Off Set Sleep After StandbyClean the control panel Clean the productProduct updates Enww Solve problems Customer support Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messagesFactors that affect product performance Restore the factory-set defaultsPrevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperEnww Clear jams in Tray 1Multi-purpose tray Clear jamsJam locations Enww Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Reinstall the duplexer Close the left door Solve problems Improve print quality Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for MacChange the color theme for a print job Adjust colorChange the color options Enww Use paper that meets HP specifications Black Cyan Inspect the ink cartridge for damage Use the printer driver that best meets your printing needs Clean ink smearsClean the printhead HP UPD PS driver HP PCL 6 driverProduct does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage device Solve Plug and Print USB Drive printing problems X551 SeriesPoor physical connection Solve product connectivity problemsSolve USB direct-connect problems Solve network problemsComputer is unable to communicate with the product Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Wireless connectivity checklist Solve wireless network problemsIi. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless product loses communication when connected to a VPNWireless network is not functioning Click Settings Solve product software problems with WindowsProblem Solution Click All Programs Click Devices and PrintersProperties Printer driver is not listed in the Print & Fax list Solve product software problems with MacPrint job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Supplies and accessories Part number Cartridge number Description Order parts, accessories, and suppliesPart numbers Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 185 End User License Agreement Transfer Enww OpenSSL Customer support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsProduct Height Depth Width Weight Operating Transporting Environmental specificationsEnww Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridgeNon-U.S. returns Battery disposal Printer recycling Paper HP Officejet Pro X451 and X551 Series Material restrictionsDisposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet Msds For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information FCC Statement Regulatory NoticesRegulatory model identification number Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice Products with wireless LAN devicesGermany Enww Brazil Anatel statement Additional statements for wireless productsFCC compliance statement-United States Australia statementAdditional statements for wireless products 225 Anonymous usage information storage To disable the usage information functionHow do I? Appendix F How do I? USB IndexLabels Obtaining TCP/IP WPS Enww Page Hewlett-Packard Development Company, L.P