Solve product software problems with Windows
Problem | Solution |
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A printer driver for the product is | Reinstall the product software. |
not visible in the Printer folder | NOTE: Close any applications that are running. To close an application that has an icon in the |
| |
| system tray, |
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| Try plugging the USB cable into a different USB port on the computer. |
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An error message was | Reinstall the product software. |
displayed during the software | NOTE: Close any applications that are running. To close an application that has an icon in the task |
installation | |
| bar, |
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| Check the amount of free space on the drive where you are installing the product software. If |
| necessary, free up as much space as you can, and reinstall the product software. |
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| If necessary, run the Disk Defragmenter, and reinstall the product software. |
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The product is in Ready mode, | Print a Configuration page, and verify the product functionality. |
but nothing prints |
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| Verify that all of the cables are correctly seated and within specifications. This includes the USB and |
| power cables. Try a new cable. |
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| Verify the IP Address on the Configuration Page matches the IP address for the software port. Use |
| one of the following procedures: |
Windows XP, Windows Server
2003, Windows Server 2008,
and Windows Vista
1.Click Start.
2.Click Settings.
3.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).
4.
5.Click the Ports tab, and then click Configure Port.
6.Verify the IP address, and then click OK or Cancel.
7.If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
ENWW | Solve product software problems with Windows | 177 |
