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HP Pro X X451DN Inkjet CN459A#B1H manual Solve problems with Mac

Models: Pro X X451DN Inkjet CN459A#B1H

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Solve problems with Mac

For information about solving problems with a Mac, see Solve product software problems with Mac on page 179.

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Chapter 5 Use the product with Mac

ENWW

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HP Pro X X451DN Inkjet CN459A#B1H manual Solve problems with Mac

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 Series Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 117 125139 181 183 191195 215227 229Product basics Product overview HP Officejet Pro X451 Series modelsHP Officejet Pro X551 Series models Officejet Pro X551dw models Paper handlingEnvironmental features Accessibility featuresProduct views Front view X451 SeriesFront view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel layout X551 Series Control panel help systemEnww Jan 00 00 0000a Buttons on the Home screen X551 SeriesEnww Control panel help system Control panel menus Plug and Print Officejet Pro X551 models only Status menuApps Setup Menu Network menu PINDefaults HP Web Services menu Officejet Pro X451 models only Menu item Sub-menu item DescriptionDevice Setup menu LanguageDefault Paper Plain Paper Sets the type of paper for printing internal reports, or Any print job that does not specify a typeMenu item Sub-menu item Description Tools menu Menu item DescriptionPrint Reports menu UsageConnect the product Connect the product using a USB cable CD installationInstall the product on a wired network Connect the product to a networkSupported network protocols Obtain the IP addressView or change network settings Configure IP network settingsInstall the software Set or change the product password HP OfficeJet ProTouch the Manual IP Address button HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Enww Manually connect the product to a wireless network Use the product with Windows Select the correct printer driver for Windows Recommended software installation Print drivers onlySupported operating systems and printer drivers for Windows Select the correct printer driver for Windows UPD installation modes HP Universal Print Driver UPDChange the default settings for all print jobs Change print job settings for WindowsPriority for print settings Change the product configuration settings Remove the printer driver from Windows Windows XPWindows Vista WindowsSupported utilities for Windows Use the product with Mac Supported operating systems and printer drivers for Mac HP Utility features Software for Mac computersHP Utility for Mac Open the HP UtilityPriority for print settings for Mac Change printer-driver settings for Mac Click the Options & Supplies buttonRemove the printer driver from Mac operating systems Open System Preferences Select Print & ScanSupported utilities for Mac HP Embedded Web ServerSolve problems with Mac Paper and print media Understand paper use Media typeMedia type Do not Enww Size Dimensions Tray Automatic duplex Printing Supported paper sizes4Supported photo media 5Other supported media Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity7Tray 2 main tray and Tray 3 accessory tray Load paper trays Load Tray 1 multi-purpose tray on left side of the productLoad Tray 2 or optional Tray Enww Paper use Configure the product Configure traysConfigure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Enww Supplies views Ink cartridge viewChange settings for ink cartridges Print when an ink cartridge is at estimated end of lifePrint with General Office mode Manage ink cartridgesStore and recycle supplies HP anticounterfeit websiteRecycle supplies Ink cartridge storage HP policy on non-HP ink cartridgesReplacement instructions Replace the ink cartridgesReplacement instructions Enww Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Interpret the Print Quality ReportSection Interpret control panel messages for supplies Counterfeit or used color cartridge installed Genuine HP supply installedInstall color cartridge Incompatible colorUsed color installed, to accept press OK Enww Print Get help for any printing option with Windows Print tasks WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Automatically print on both sides with WindowsPrint multiple pages per sheet with Windows Enww Select page orientation with Windows Set Advanced color options with Windows Create and use printing presets with Mac Create a printing presetUse printing presets Print tasks MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacSet the color options with Mac Use automatic duplex printingEnww Cancel a print job Cancel a print job with WindowsAdditional print tasks Windows Print colored text as black grayscale with WindowsPrint on special paper or labels with Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Enww Cancel a print job with Mac Additional print tasks Mac OSChange the paper size and type with Mac Resize documents or print on a custom paper size with MacEnww Use HP ePrint Use the HP ePrint Mobile Driver Supported operating systemsAirPrint Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile deviceConnect the printer with HP Wireless Direct Enww Plug and Print USB Drive printing For Officejet Pro X551 Series printersPrint Color Adjust color Change the color theme for a print jobChange the color options Dry Time Saturation Black Ink SpreadEnww Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Manage and maintain Print information pages Menu Item Sub Menu Item DescriptionUse the HP Embedded Web Server About cookiesHome tab FeaturesOpen the HP Embedded Web Server Tools Tab Web Services tabNetwork tab Use HP Web Jetadmin software Product security featuresSettings Tab Security statementsDisable unused protocols and services Administrator Settings Color Access Control Protected Protocols HttpsScan-to and Fax-to Folder Authentication FirewallSigned Firmware Wireless AuthenticationCertificates Economy settings Print with General Office modePower handling Set StandbySet Sleep After Standby Schedule On/OffClean the product Clean the control panelProduct updates Enww Solve problems Customer support Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionalityRestore the factory-set defaults Factors that affect product performancePaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsEnww Clear jams in Tray 1Multi-purpose tray Clear jamsJam locations Enww Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Reinstall the duplexer Close the left door Solve problems Use the correct paper type setting in the printer driver Change the paper type and size setting for WindowsChange the paper type and size setting for Mac Improve print qualityAdjust color Change the color theme for a print jobChange the color options Enww Use paper that meets HP specifications Black Cyan Inspect the ink cartridge for damage Use the printer driver that best meets your printing needs Clean ink smearsClean the printhead HP PCL 6 driver HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve Plug and Print USB Drive printing problems X551 Series File does not print from the USB storage deviceSolve product connectivity problems Solve USB direct-connect problemsSolve network problems Poor physical connectionComputer is unable to communicate with the product Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklistIi. Click All Programs Cannot connect more computers to the wireless product Wireless product loses communication when connected to a VPN Network does not appear in the wireless networks listWireless network is not functioning Click Settings Solve product software problems with WindowsProblem Solution Click All Programs Click Devices and PrintersProperties Solve product software problems with Mac Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Supplies and accessories Part number Cartridge number Description Order parts, accessories, and suppliesPart numbers Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 185 End User License Agreement Transfer Enww OpenSSL Customer support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsProduct Height Depth Width Weight Environmental specifications Operating TransportingEnww Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returnsNon-U.S. returns Battery disposal Printer recycling Paper Material restrictions HP Officejet Pro X451 and X551 SeriesDisposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet Msds For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information FCC Statement Regulatory NoticesRegulatory model identification number Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany Products with wireless LAN devices European Union Regulatory NoticeGermany Enww Additional statements for wireless products FCC compliance statement-United StatesAustralia statement Brazil Anatel statementAdditional statements for wireless products 225 To disable the usage information function Anonymous usage information storageHow do I? Appendix F How do I? Index USBLabels Obtaining TCP/IP WPS Enww Page Hewlett-Packard Development Company, L.P