Solve problems | HP Pro X X451DN Inkjet CN459A#B1H specs

11 Solve problems

●Customer support

●Problem-solving checklist

●Restore the factory-set defaults

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●The product does not print or it prints slowly

●Solve Plug and Print USB Drive printing problems (X551 Series)

●Solve product connectivity problems

●Solve wireless network problems

●Solve product software problems with Windows

●Solve product software problems with Mac

ENWW

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HP Pro X X451DN Inkjet CN459A#B1H manual Solve problems

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 125 117 139 181 191 183195 215 229 227 Product basics HP Officejet Pro X451 Series models Product overview Officejet Pro X551dw models Paper handling HP Officejet Pro X551 Series models Accessibility features Environmental features Front view X451 Series Product views Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel help system Control panel layout X551 Series Enww Buttons on the Home screen X551 Series Jan 00 00 0000a Enww Control panel help system Control panel menus Status menu AppsPlug and Print Officejet Pro X551 models only Setup Menu PIN Network menu Defaults Menu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models only Language Device Setup menu Default Paper Plain Paper Any print job that does not specify a type Sets the type of paper for printing internal reports, or Menu item Sub-menu item Description Menu item Description Tools menu Usage Print Reports menu Connect the product CD installation Connect the product using a USB cable Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP address Configure IP network settings Install the softwareView or change network settings HP OfficeJet Pro Set or change the product password Touch the Manual IP Address button Link speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Enww Manually connect the product to a wireless network Use the product with Windows Recommended software installation Print drivers only Supported operating systems and printer drivers for WindowsSelect the correct printer driver for Windows Select the correct printer driver for Windows HP Universal Print Driver UPD UPD installation modes Change print job settings for Windows Priority for print settingsChange the default settings for all print jobs Change the product configuration settings Windows XP Remove the printer driver from WindowsWindows Vista Windows Supported utilities for Windows Use the product with Mac Supported operating systems and printer drivers for Mac Software for Mac computers HP Utility featuresHP Utility for Mac Open the HP Utility Priority for print settings for Mac Click the Options & Supplies button Change printer-driver settings for Mac Open System Preferences Select Print & Scan Remove the printer driver from Mac operating systems HP Embedded Web Server Supported utilities for Mac Solve problems with Mac Paper and print media Media type Understand paper use Media type Do not Enww Supported paper sizes Size Dimensions Tray Automatic duplex Printing 4Supported photo media 5Other supported media Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation 7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper trays Load Tray 2 or optional Tray Enww Configure trays Configure traysPaper use Configure the product Enww Ink cartridges Ink cartridge informationColor Cartridge number Part number Enww Ink cartridge view Supplies views Print when an ink cartridge is at estimated end of life Change settings for ink cartridgesPrint with General Office mode Manage ink cartridges HP anticounterfeit website Store and recycle suppliesRecycle supplies Ink cartridge storage HP policy on non-HP ink cartridges Replace the ink cartridges Replacement instructions Replacement instructions Enww Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Interpret the Print Quality Report Section Interpret control panel messages for supplies Genuine HP supply installed Counterfeit or used color cartridge installedInstall color cartridge Incompatible color Used color installed, to accept press OK Enww Print Print tasks Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Automatically print on both sides with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Set Advanced color options with Windows Create a printing preset Create and use printing presets with MacUse printing presets Print tasks Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Use automatic duplex printing Enww Cancel a print job with Windows Cancel a print jobAdditional print tasks Windows Print colored text as black grayscale with Windows Print on special paper or labels with Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Enww Additional print tasks Mac OS Cancel a print job with MacChange the paper size and type with Mac Resize documents or print on a custom paper size with Mac Enww Use HP ePrint Supported operating systems Use the HP ePrint Mobile Driver AirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Connect the printer with HP Wireless Direct Enww For Officejet Pro X551 Series printers Plug and Print USB Drive printing Print Color Change the color theme for a print job Adjust color Dry Time Saturation Black Ink Spread Change the color options Enww Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Manage and maintain Menu Item Sub Menu Item Description Print information pages About cookies Use the HP Embedded Web Server Features Open the HP Embedded Web ServerHome tab Web Services tab Network tabTools Tab Product security features Use HP Web Jetadmin softwareSettings Tab Security statements Disable unused protocols and services Color Access Control Protected Protocols Https Administrator SettingsScan-to and Fax-to Folder Authentication Firewall Wireless Authentication CertificatesSigned Firmware Print with General Office mode Economy settingsPower handling Set Standby Schedule On/Off Set Sleep After Standby Clean the control panel Clean the product Product updates Enww Solve problems Customer support Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionality Factors that affect product performance Restore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Enww Clear jams Jam locationsClear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Reinstall the duplexer Close the left door Solve problems Change the paper type and size setting for Windows Use the correct paper type setting in the printer driverChange the paper type and size setting for Mac Improve print quality Change the color theme for a print job Adjust color Change the color options Enww Use paper that meets HP specifications Black Cyan Inspect the ink cartridge for damage Clean ink smears Clean the printheadUse the printer driver that best meets your printing needs HP UPD PS driver HP PCL 6 driver Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage device Solve Plug and Print USB Drive printing problems X551 Series Solve USB direct-connect problems Solve product connectivity problemsSolve network problems Poor physical connection Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectlyComputer is unable to communicate with the product Product is disabled, or other network settings are incorrect Wireless connectivity checklist Solve wireless network problems Ii. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless product loses communication when connected to a VPN Wireless network is not functioning Solve product software problems with Windows Problem SolutionClick Settings Click Devices and Printers PropertiesClick All Programs Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Software troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Supplies and accessories Order parts, accessories, and supplies Part numbersPart number Cartridge number Description Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 185 End User License Agreement Transfer Enww OpenSSL Customer support Product specifications Physical specifications Product Height Depth Width WeightOperation LwAd-mono B LwAd-color B Operating Transporting Environmental specifications Enww Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returns Non-U.S. returns Battery disposal Printer recycling Paper HP Officejet Pro X451 and X551 Series Material restrictions Disposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet Msds For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information Regulatory Notices Regulatory model identification numberFCC Statement Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice Products with wireless LAN devices Germany Enww FCC compliance statement-United States Additional statements for wireless productsAustralia statement Brazil Anatel statement Additional statements for wireless products 225 Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? USB Index Labels Obtaining TCP/IP WPS Enww Page Hewlett-Packard Development Company, L.P